Virginia Hicks
West Memphis,AR
Summary
Adept at premises patrol and superior customer service, I leveraged my skills at Southland Casino and Hotel to enhance security and customer satisfaction. Skilled in metal detector operation and conflict de-escalation, I significantly contributed to a safer environment. My proactive approach and detail-oriented nature have consistently improved operational efficiency and safety protocols. Also, adequate is word, powerpoint, and excel and a fast learner.
Overview
11
11
years of professional experience
Work History
Security Officer
Southland Casino and Hotel
West Memphis, AR
04.2024 - Current
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Confirmed visitor identification prior to granting entry into the building.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Documented security-related situations and submitted in-depth reports to superiors.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Provided friendly and professional assistance to employees, visitors and customers.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Observed patrons and customers to quickly address security situations.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Identified suspicious activity to determine appropriate response.
- Operated communication systems between officers stationed throughout the facility.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
Staff Member
Boys and Girls Club
West Memphis, AR
02.2017 - 06.2018
- Maintained a clean and organized reception area to uphold company image.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Greeted visitors to provide information and direct to appropriate personnel.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Managed company calendar and scheduled events.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Coordinated maintenance requests for office equipment and facilities.
- Greeted customers, answered general questions and directed to appropriate locations.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Greeted visitors warmly and directed them to correct personnel or office.
- Updated customer information in databases regularly to ensure accuracy of records.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Provided administrative support such as filing documents, photocopying and scanning materials.
Truck Service Advisor
TA Truck Service
West Memphis, AR
08.2014 - 04.2017
- Implemented onsite safety protocols and procedures and properly trained team members on prevention measures.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Delegated work to staff, setting priorities and goals.
- Monitored employee work levels and optimized performance with strategic approaches.
- Managed incoming phone calls related to customer inquiries and scheduled appointments.
- Prepared and planned worksites to help jobs run smoothly.
- Documented vehicle repair services, including labor times and parts used for each job.
- Established and enforced clear safety policies to protect workers from injury.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Followed up with customers after service was completed to ensure satisfaction levels were high.
- Reviewed invoices prior to processing payment from customers.
- Assisted with ordering parts when necessary to complete jobs in a timely manner.
- Greeted customers and provided excellent customer service.
- Facilitated communication between customers, technicians, managers, and other staff members as needed.
- Managed household errands and other essential duties.
- Fluent in PowerPoint, Word, and Excel.
- W
Education
High School Diploma -
Marion High School
Marion, AR05-2012
Skills
- Premises patrol
- Metal detector operation
- Stationary surveillance
- Identification verification
- General security
- Conflict de-escalation
- Dispatch
- Detail-oriented
- Screening wands
- Alarm monitoring
- Superior customer service
- Report writing
- Incident reporting
- First aid and CPR certified
- Report generation
- Excel
- PowerPoint
- Word
Timeline
Security Officer
Southland Casino and Hotel
04.2024 - Current
Staff Member
Boys and Girls Club
02.2017 - 06.2018
Truck Service Advisor
TA Truck Service
08.2014 - 04.2017
High School Diploma -
Marion High School