Kristy Feldkamp

Answered central telephone system and directed calls accordingly.

Corresponded with clients through email and telephone.

Provided clerical support to Center Director and Program Director.

Scheduled and confirmed appointments.

Greeted incoming visitors and clients in a professional, friendly, welcoming way.

Kept reception area clean and neat to give visitors a positive first impression.

Worked hands on coaching children with developmental delays and autism.

• Confirmed appointments, communicated with clients and updated client records.
• Answered central telephone system and directed calls accordingly.
• Managed multiple tasks and met time-sensitive deadlines.
• Corresponded with clients through email, telephone or postal mail.
• Provided clerical support to company employees by copying, faxing and filing documents.
• Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
• Resolved customer problems and complaints.

• Implemented classroom management to enhance class morale and engagement.
• Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking and communication.
• Built positive relationships with parents to involve families in educational process.
• Assessed student learning progress and comprehension with routine tests and standardized examinations.
• Designed daily lesson plans customized to student needs.
• Established and enforced rules of behavior to drive social development and maintain positive interactions.