Karen Matthews
Laporte,Texas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Spark Delivery Driver
DDI
05.2023 - Current
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
Shift Supervisor
CVS
07.2019 - 05.2021
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
Substitute Teacher, K-12
Liberty ISD
08.2007 - 06.2019
- Improved student comprehension by utilizing a variety of teaching methods tailored to individual learning styles.
- Enhanced classroom engagement by incorporating hands-on activities and group projects.
- Increased parent involvement in the educational process through regular communication and collaboration on student progress.
- Developed strong relationships with students, fostering a positive learning environment and encouraging personal growth.
School Bus Driver
Liberty ISD
08.2007 - 06.2019
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
- Reduced vehicle maintenance costs by conducting daily pre-trip inspections and promptly reporting any necessary repairs or concerns.
- Improved on-time performance with efficient route planning, taking into consideration traffic patterns and weather conditions.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
Education
Bachelor of Arts - History 7-12 Grade
UHCL
Clear Lake, Tx08.2021
Associate of Arts - Education
Lee College
Baytown, TX06.2018
Skills
- Equipment Operation
- Quality Assurance
- GPS Navigation
- Complex Problem-Solving
- Client Relationship Management
- Valid Driver's License
- Logistics Knowledge
- Pre-Trip and Post-Trip Inspections
- Vehicle Inspections
- Shopping Orders
- Attention to Detail
- Loading and Unloading
Timeline
Spark Delivery Driver
DDI
05.2023 - Current
Shift Supervisor
CVS
07.2019 - 05.2021
Substitute Teacher, K-12
Liberty ISD
08.2007 - 06.2019
School Bus Driver
Liberty ISD
08.2007 - 06.2019
Bachelor of Arts - History 7-12 Grade
UHCL
Associate of Arts - Education
Lee College
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