Davina Frye-Winstone
Bridgewater,MA
Summary
Highly organized and pragmatic professional with adept experience as a Program Manager entrusted to develop and implement programs. Recognized as a team leader with the ability to build and sustain partnerships, execute projects while meeting tight deadlines, and improve procedures to positively impact organizational goals. Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
12
12
years of professional experience
Work History
Operations Analyst
Department Children And Families: The Baker Center For Children And Families
11.2022 - 10.2023
- Engaged with clients thoroughly and accurately and then documented the information into the electronic case management system
- Analyzed and assessed client data and partnered with stakeholders to determine next steps in the upstream workflow
- Resolved 50 tickets a day which allowed the agency to quickly improve client concerns
- Gathered client feedback to better understand how to improve workflow process.
- Collaborated with upper management to drive strategy and implement new processes.
- Offered input for complex documents to support client-ready final versions.
Senior Program Manager
Mentor National
06.2021 - 06.2022
- Developed a 6 week road map targeted to enhance the overall experience for clients (youth facilitators and mentors) in the career readiness programs
- Facilitated bi-weekly workshops which focused on developing/enhancing interpersonal skills
- Created 10-month calendar with a tool smart sheet for professional development opportunities for JP Morgan and Chase employees to drop in and develop interpersonal skills that supported their philanthropy department
- Held monthly webinars to share tips and fundamental principles with 180 members from JP Morgan and Chase based on research that gathered through MENTOR National
- Work closely with project sponsors, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new initiatives
- Negotiated contracts with vendors, ensuring favorable terms and conditions for the organization''s needs.
- Improved project efficiency by streamlining communication channels and optimizing resource allocation.
- Developed comprehensive project plans, resulting in successful on-time delivery of multiple programs.
Program Manager
Commonwealth Corporation
06.2018 - 06.2021
- Managed and delivered education and workforce initiatives for 150 youth involved in the state's juvenile justice system to engage and promote developmental opportunities
- Collaborated with the Program Director to implement annual youth showcase that attracted 200+ attendees; managed vendor relations and logistics to ensure proper execution of events; arranged transportation for event participants and communicated with Regional Managers to confirm logistics
- Communicated and developed appropriate vocational training opportunities for confined youth for program engagement and educational purposes that increase successful transitional processes
- Managed a team to oversee the development of curriculum programs to engage and educate employees and teachers about targeted youth
- Improved program efficiency by streamlining processes and implementing time-saving solutions.
- Enhanced project visibility with regular status updates, leading to increased stakeholder engagement.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Collaborated with data analyst to create spreadsheets and interpret to managers to assess the quality of program initiatives
- Collaborated with development on the preparation of grant reports for corporate partners.
Program Coordinator
Commonwealth Corporation
10.2017 - 06.2018
- Developed and managed relationships with grantee partners in the metro, southeast and northeast regions to oversee the use of funding programs
- Planned an artwork showcase for 500 attendees with 200 of them being youth artist; collaborated with art manager for curation and sales of all visual artwork, delegated task to team members; and managed a statewide tracking system for consent forms, art, and contact info related to youth artwork.
- Enhanced program efficiency by streamlining processes and implementing innovative solutions.
- Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.
- Implemented evaluation tools to measure program effectiveness, utilizing data-driven insights for continuous improvement.
- Developed marketing materials to promote program offerings, increasing awareness and participation rates among target audiences.
Resource Development Specialist
Roxbury Youthworks Inc.
12.2012 - 10.2017
- Sourced, identified, and fostered partnerships for organization by identifying collateral agencies for partnership to provide services to clients
- Identified and incorporated ways for clients and their families to access benefits and services; managed on-site budget for client allowances and office events; and entered client data into RYI database
- Facilitated parental training for families and youth with children to ensure they had skills to implement healthy engagement within their families.
- Spearheaded successful special events, including planning, logistics, marketing, and volunteer coordination for maximum impact.
- Maintained accurate records of donor interactions in the organization''s CRM system for easy reference and analysis.
- Oversaw annual giving campaign operations from inception through completion; ensuring all components were executed effectively.
Site Support Specialist
Roxbury Youthworks, Inc
09.2011 - 11.2012
- Conducted client itinerary monitoring which included school attendance, employment, and other scheduled activities
- Provided active support to the Resource specialist and DYS casework staff on recreational and civic engagement service activities as needed to ensure proper supervision of clients
- Identified and documented any concerns related to the District Office and notified the Provider Contract Manager so that such concerns were swiftly rectified
- Enhanced youth development by implementing engaging and interactive activities tailored to individual needs.
- Improved communication among youth through group discussions, role-play activities, and team-building exercises.
- Collaborated with families to provide support and resources for youth development and wellbeing.
Education
Master of Science - Project Management
Boston University
Boston, MA01.2021
Bachelor of Arts - Law and Government
Regis College
Weston, MA05.2011
Skills
- Applications: Microsoft Office Suite
- Methodologies: Agile/SCRUM, Waterfall
- Requirements Management tools: Confluence, JIRA, Smartsheet, SharePoint, Rally, TFS, Teams, CaliberRM, Salesforce
- Process Updates
- Reporting Abilities
- Data Modeling
- Forecasting Skills
- Trend Modeling
- Operational Efficiency
- Time Management
- Process Improvement
- Strategic Planning
- Customer Service
Highlighted Accomplishments
- Operated as a liaison between external and internal partners ensuring that programs operate efficiently, and projects are completed in a timely manner.
- Assessed program data to provide recommendations to site leaders, improving departmental initiatives that led to a 15% increase in client satisfaction with organizational programs.
- Completed an academic simulation that required the use of agile methodologies, specifically SCRUM to successfully coordinate a convention of 300 attendees with a team of 6.
- Managed a team of 6 within department to execute outputs and achieve departmental goals that align with the organization's vision, values, and goals.
Timeline
Operations Analyst
Department Children And Families: The Baker Center For Children And Families
11.2022 - 10.2023
Senior Program Manager
Mentor National
06.2021 - 06.2022
Program Manager
Commonwealth Corporation
06.2018 - 06.2021
Program Coordinator
Commonwealth Corporation
10.2017 - 06.2018
Resource Development Specialist
Roxbury Youthworks Inc.
12.2012 - 10.2017
Site Support Specialist
Roxbury Youthworks, Inc
09.2011 - 11.2012
Master of Science - Project Management
Boston University
Bachelor of Arts - Law and Government
Regis College
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