Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joshua Lima

Bridgewater,MA

Summary

Reliable and successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

6
6
years of professional experience

Work History

Wellness Member Associate

Elements Massage
03.2025 - Current
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Increased sales by customizing pitches to address specific client needs and concerns.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Performed cash, card, and check transactions to complete customer purchases.

Inside Sales Representative

Green Garden Products
05.2024 - 02.2025
  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.

Cellular Sales Associate

Verge Mobile
10.2023 - 05.2024
  • Collaborated with team members to achieve collective goals, sharing best practices for sales success and customer service excellence.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Developed loyal customer base by establishing rapport, understanding individual needs, and providing personalized shopping experiences.
  • Opened/closed the retail locations securely adhering to company protocols for cash handling procedures.
  • Facilitated customer product returns and warranty exchanges while adhering to the company policies.
  • Increased accessory attachment rates through targeted suggestions that complemented customers'' device purchases seamlessly.
  • Managed transactions professionally using point-of-sale systems while ensuring accuracy of billings and contract terms.

Sales Associate

Walgreens
01.2020 - 10.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Education

High School Diploma -

Old Colony Regional Vocational Technical High School
Rochester, MA
06-2022

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Computer skills
  • Cash handling
  • Work Planning and Prioritization
  • Leadership & Team Building
  • Sales & Promotions
  • Organization & Inventory Management
  • Customer Relationship Management
  • Time Management & Task Prioritization
  • Adaptable and Flexible under Pressure
  • Typing Speed: 52 WPM
  • Handling inbound and outbound calls
  • Microsoft 365
  • Google Suites

Timeline

Wellness Member Associate

Elements Massage
03.2025 - Current

Inside Sales Representative

Green Garden Products
05.2024 - 02.2025

Cellular Sales Associate

Verge Mobile
10.2023 - 05.2024

Sales Associate

Walgreens
01.2020 - 10.2023

High School Diploma -

Old Colony Regional Vocational Technical High School

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