Estella Torres
Development Assistant.
Fresno,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
Work History
Temporary Office Operation Supervisor
U.S. Department Of Commerce U.S. Census Bureau
Fresno, CA
01.2020 - 03.2020
- Motivated and trained employees to maximize team productivity.
- Maintained accuracy while updating databases with data and verifying changes.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
Eligibility Enrollment Government Phone Agent
California LifeLine Government Program
Fresno, CA
10.2017 - 07.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Delivered prompt service to prioritize customer needs.
- Developed and updated databases to handle customer data.
Seasonal Data Transcriber
Internal Revenue Service,
Fresno, CA
01.1998 - 05.2005
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Entered data into system according to formatting standards.
- Documents completed work in appropriate logbooks.
- Tracked and maintained records for department.
Housekeeping Assistant Manager/Front Desk Hotel Cl
Hilton Hotel Downtown
Fresno, CA
02.1998 - 08.2002
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Accomplished multiple tasks within established timeframes.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Resolved service-related problems and documented actions in system.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Certified Office Assistant Internship
California Legal Services
Fresno, CA
08.1999 - 10.1999
- Built rapport with clients to facilitate trusting relationship and provide setting conducive to growth.
- Supported program assistant and staff members in administrative activities, documentation and data management.
- Proofread papers, letters and marketing materials to identify mistakes for quality control.
- Developed correspondence letters, memos and emails.
- Designed and printed name tags, sign-in sheets, and handouts for meetings.
- Researched subjects at behest of staff to develop information and collate data.
Education
Office Assistant Certification
Fresno Adult School
Fresno, CA 07.2020 - 01.2021
Office Assistance Certification
Fresno City College Vocational
Fresno, CA 01.2019 - 08.2020
Skills
Certified Microsoft Office Word
Certified Microsoft Excel
Certified Microsoft Power Point
Certified Business Communication
Customer Relations
Workflow planning
Multitasking Abilities
Clerical Support
Timeline
Office Assistant Certification
Fresno Adult School
07.2020 - 01.2021
Temporary Office Operation Supervisor
U.S. Department Of Commerce U.S. Census Bureau
01.2020 - 03.2020
Office Assistance Certification
Fresno City College Vocational
01.2019 - 08.2020
Eligibility Enrollment Government Phone Agent
California LifeLine Government Program
10.2017 - 07.2019
Certified Office Assistant Internship
California Legal Services
08.1999 - 10.1999
Housekeeping Assistant Manager/Front Desk Hotel Cl
Hilton Hotel Downtown
02.1998 - 08.2002
Seasonal Data Transcriber
Internal Revenue Service,
01.1998 - 05.2005