Seasoned Senior Service Manager with a solid background in leading service departments within high-paced, demanding environments. Proven track record of managing service operations, implementing process improvements, and boosting customer satisfaction rates. Strengths include strong leadership skills, strategic planning abilities, and commitment to achieving company goals. Past roles have demonstrated significant improvements in operational efficiency and team performance.
Publications:
Britt, K.C.; Boateng, A.C.O.; Zhao, H.; Ezeokonkwo, F.C.; Federwitz, C.; Epps, F. Spiritual Needs of Older Adults Living with Dementia: An Integrative Review. Healthcare 2023, 11, 1319. https://doi.org/10.3390/healthcare11091319
Professional Presentations:
Britt, K.C.; Boateng, A.C.O.; Zhao, H.; Ezeokonkwo, F.C.; Federwitz, C.; Epps, F. (2023, November 8-12). An Integrative Literature Review on Spiritual Needs From the Perspective of Older Adults Living with Dementia. [Conference workshop]. Gerontological Society of America Annual Scientific Meeting, Tampa, FL, United States.
Britt, K.C.; Boateng, A.C.O.; Zhao, H.; Ezeokonkwo, F.C.; Federwitz, C.; Epps, F. (2023, July 16-20) Spiritual Needs of Older Adults Living with Dementia: An Integrative Review. [Conference Poster]. Alzheimer's Association International Conference, Amsterdam, Netherlands.
Truett, B., Federwitz, C., Hubbard, M., & Boyd, E. (2023, March 27-30). Mind the Gap: Community and Faith-based Groups Collaborate for Whole Health[Conference workshop]. America Society on Aging Annual Conference, Atlanta, GA, United States.
Federwitz, C. & Bosley, E. (2020, March 24-27). Why’ and How’ to Provide Spiritual Care to Older Adults with Dementia [Conference workshop]. America Society on Aging Annual Conference, Atlanta, GA, United States. https://www.asaging.org/virtual-aia20
"Getting It Right" Access & Functional Needs Emergency Management Conferences, Colorado. November, 2019
“Cultural Liaisons and Community Organizations”
- Panel presentation
AARP Livable Communities National Conference November, 2018
“Transportation Momentum: How to Keep it Moving”
- Panel presentation
AARP Western Slope Livable Communities Conference, Colorado, September, 2018
“Age Friendly Pitkin County”
- Panel presentation
Peregrine Assisted Living, Glenwood Springs CO
February, 2018
“Navigating Dementias and Associated Behaviors”
– Lecture/Discussion
7th International Conference on Ageing and Spirituality
June, 2017
“A View into Spiritual Care Programs for Older Adults with Alzheimer’s Disease”
– Research Poster
National Association of Activity Professionals National Conference
May, 2014
"The Spiritual Care Side of Dementia Care: Where God Meets Dementia"
– Lecture/Discussion