DANIEL MOGES
Hyattsville,MD
Summary
I'm looking for a work-from-home position where I can grow and contribute interpersonal skills to help a company thrive, especially one that values customer satisfaction and creating great customer experiences.
Overview
29
29
years of professional experience
Work History
Customer Service Representative
Sp Plus Parking
09.2019 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Explained parking rates and retrieval procedures to guests upon arrival.
- Assessed condition of customer vehicles both before and after parking to verify condition of vehicles.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Called emergency services and law enforcement for serious concerns at lot.
Night Auditor
Double Tree Hotel
11.2007 - 02.2012
- Make and confirm reservations.
- Responded to customer requests for products, services and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Night Auditor
Hotel Washington
02.1996 - 02.2008
- Complete revenue reports weekly and monthly report.
- Monitor guest requests/ complaints and initiate solutions.
- Working graveyard shifts including week days and weekends.
- Provide feedback to managers on all current and pertinent information.
Education
Certification on Computer Science - Database Application
Computer Learning Center
01.2003
Skills
- Online Chat
- Customer relations specialist
- Strong client relations
- Call Center Operations
- Inbound Customer Calls
- Problem-Solving Skills
Timeline
Customer Service Representative
Sp Plus Parking
09.2019 - Current
Night Auditor
Double Tree Hotel
11.2007 - 02.2012
Night Auditor
Hotel Washington
02.1996 - 02.2008
Certification on Computer Science - Database Application
Computer Learning Center
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