Summary
Overview
Work History
Education
Skills
Timeline
Generic

DANIEL MOGES

Hyattsville,MD

Summary

I'm looking for a work-from-home position where I can grow and contribute interpersonal skills to help a company thrive, especially one that values customer satisfaction and creating great customer experiences.

Overview

29
29
years of professional experience

Work History

Customer Service Representative

Sp Plus Parking
Fairfax Va.
09.2019 - Current
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Explained parking rates and retrieval procedures to guests upon arrival.
  • Assessed condition of customer vehicles both before and after parking to verify condition of vehicles.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Called emergency services and law enforcement for serious concerns at lot.

Night Auditor

Double Tree Hotel
New Hampshire Ave Nw Washington D.C
11.2007 - 02.2012
  • Make and confirm reservations.
  • Responded to customer requests for products, services and company information.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Night Auditor

Hotel Washington
15th St. NW Washington D.C
02.1996 - 02.2008
  • Complete revenue reports weekly and monthly report.
  • Monitor guest requests/ complaints and initiate solutions.
  • Working graveyard shifts including week days and weekends.
  • Provide feedback to managers on all current and pertinent information.

Education

Certification on Computer Science - Database Application

Computer Learning Center
01.2003

Skills

  • Online Chat
  • Customer relations specialist
  • Strong client relations
  • Call Center Operations
  • Inbound Customer Calls
  • Problem-Solving Skills

Timeline

Customer Service Representative

Sp Plus Parking
09.2019 - Current

Night Auditor

Double Tree Hotel
11.2007 - 02.2012

Night Auditor

Hotel Washington
02.1996 - 02.2008

Certification on Computer Science - Database Application

Computer Learning Center
DANIEL MOGES