Yesenia Wright
Chino Hills,CA
Summary
Dedicated Pre-Litigation Case Manager with 3+ years experience in Personal Injury Law, delivers excellent professional and personal service to clients to exceed their expectations. Strong research, investigative, analytical, and judgement skills.
Overview
17
17
years of professional experience
Work History
Case Manager
Law Offices Of Michael L Yeung
09.2020 - Current
- Built strong relationships with clients and provided empathetic support.
- Initiated insurance claims and communicated with adjusters.
- Collaborate with attorney to determine treatment plans for each client.
- Facilitated communication between clients and attorneys for efficient case progress.
- Requested medical records, bills and reported cases to DHCS, Medicare, Rawlings, Meridian ect. (when required).
- Ensured thorough review of medical records for each case.
- Prioritized time-sensitive tasks to ensure deadlines (SOL) were met.
- Drafted demands; complaint and diagnosis with careful detail.
- Negotiated liens and sent disbursements.
Collateral Control Manager
Universal Financial
01.2013 - 02.2017
- Effectively kept track and managed collateral
- Frequent communication with auctions, repossession agencies and agents
- Provided vehicle inventory reports from Mannheim, Insurance Auto Auction and Co-part
- Skip tracing research
- Managed repossession department
- Communicated with debtors and provided detailed information
- Managed impound repossessions
- Drafted repossession orders and releases
- Communicated with police department, obtained impound releases
- Managed all lien notices and efficiently recovered collateral
- Assigned qualified agents for collateral recovery
- Determined collateral locations and inventory.
Repossession Coordinator
Remarketing Of America
01.2007 - 03.2012
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Located hard-to-find individuals by utilizing various databases and online resources.
- Maintained accurate records of repossessions, inventory, and transports.
- Reduced recovery time with diligent research.
- Built positive relationships with clients, resulting in repeat business for the company.
- Managed high-stress situations calmly and effectively, ensuring positive outcomes.
Education
Certified MA - Medical Anatomy; Physiology; Terminology
Maric College
06.2005
High School Diploma -
South El Monte High School
El Monte, United States06.2002
Skills
- Fluent in English and Spanish
- Personal Injury Law/Claims
- Medical Terminology
- Case Management
- Oral/Written Communication Skills
- Microsoft Word, Excel and Outlook
- Time Management
- Investigative Research
- Analytical Thinking
- Effective Communication
- Negotiation and Conflict Resolution
Timeline
Case Manager
Law Offices Of Michael L Yeung
09.2020 - Current
Collateral Control Manager
Universal Financial
01.2013 - 02.2017
Repossession Coordinator
Remarketing Of America
01.2007 - 03.2012
Certified MA - Medical Anatomy; Physiology; Terminology
Maric College
High School Diploma -
South El Monte High School
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