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MOHAMED A. JAMA
Administrative Assistant
SeaTac,WA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Customer Service/Technology industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Member Service Associate
Gesa Credit Union
07.2020 - 09.2021
- Provided Exceptional Member Service in accordance with the NPS established matrix Offer appropriate products/services to deepen member relationships and refer to other team members as appropriate Assist members with digital banking needs which directly support our relationship per member goals Issue and record monetary instruments and file monetary reports in accordance with the Bank Secrecy Act.
Office Assistant
SeaTac Spine and Wellness
08.2019 - 06.2020
- Completed administrative and clerical tasks daily (scanning or printing).
- Prepared and edited letters, reports, memos, and emails.
- Completed errands to the post office or supply store.
- Answered inbound phone calls and took messages Maintained files and folders on servers.
CSR PCG Public Partnership
07.2017 - 07.2019
- Answered inbound calls.
- Assisted customers with their inquiries.
- Performed support ticket transaction tasks and admin functions.
- Updated payroll, accounts payable accounts as assigned.
- Entered timesheets and invoice info into financial management system.
Team Leader / Ambassador Amazon
04.2016 - 06.2017
- Trained new staff.
- Assisted in packing at other stations.
- Water spider to supply every station with boxes.
- Cleared belt when it got jammed.
Front Desk Coordinator
America’s Best Value Inn
03.2013 - 12.2015
- Provided excellent customer service with customer checking in/out of hotel.
- Schedule customer’s shuttle service appointments.
- Entered statistics and ran the daily reports into the system.
- Answered inbound calls.
- Managed office mail.
DISPATCHER BAGS INC
SEATAC, WA
04.2011 - 02.2013
- Answered inbound calls.
- Provided excellent customer service to callers.
- Assigned agents to pick up passengers with wheelchair service.
- Prepare and change agent’s PDA for the day.
Valet Assistant
Cederbrook Lodge
02.2010 - 04.2011
- Greeted guests as they arrived.
- Assisted guest with unloading their luggage.
- Parked and retrieved guest cars safely.
- Ensured that parked cars were locked and that the keys were stored safely or returned to the owner.
Education
High School Diploma -
Kent-Meridian High School
Kent, WA 09.2006 - 06.2008
Skills
Training development aptitude
Sales expertise
Strategic sales knowledge
Multi-line phone talent
CRM
Complaint resolution
POS systems expert
Route dispatch
Money handling abilities
Report preparation
Medical terminology knowledge
Receiving support
Recordkeeping strengths
Order fulfillment
Technical Support
Accomplishments
I am currently Studying my Comptia A+ certification.
Software
Spreadsheets
Graphic Design
Programming
Azure
Zendesk
Microsoft Office
QuickBooks
Timeline
Member Service Associate
Gesa Credit Union
07.2020 - 09.2021
Office Assistant
SeaTac Spine and Wellness
08.2019 - 06.2020
CSR PCG Public Partnership
07.2017 - 07.2019
Team Leader / Ambassador Amazon
04.2016 - 06.2017
Front Desk Coordinator
America’s Best Value Inn
03.2013 - 12.2015
DISPATCHER BAGS INC
04.2011 - 02.2013
Valet Assistant
Cederbrook Lodge
02.2010 - 04.2011
High School Diploma -
Kent-Meridian High School
09.2006 - 06.2008