Nicholas Gatorano
Berwyn,IL
Summary
Experienced Business Development Manager with a proven track record of increasing efficiency and reducing costs. Implemented creative and effective solutions to expand business reach and partnerships.
Overview
12
12
years of professional experience
Work History
Business Development Manager
Center Insurance & Financial Services CIFS
06.2017 - Current
- Managed insurance agents, overseeing sales performance and providing training and support
- Designed and coordinated outside sales/business development to increase client and revenue growth
- Develop smart, effective growth strategies to increase client base, ensuring best coverage to raise retention rates and reduce costs
- Improved operational workflows through the integration of new technology and software solutions
Command Center Data Analyst
Allstate
04.2014 - 04.2016
- Developed and maintained reports that provided insights into CSR behavior and analytics
- Utilizing SQL and Excel to provide statistical and data analysis tools to perform in-depth analysis and make data-driven recommendations
- Collaborated with cross-functional teams to analyze business processes and identify areas for improvement
Customer Resolution Specialist
Allstate
08.2012 - 04.2014
- Handled customer inquiries and complaints in extreme situations, ensuring quick and effective resolution to prevent escalation and mitigate company risk
- Maintained a high level of accuracy and attention to detail to prevent errors that could lead to financial loss or reputational damage
- Accurately documented all customer interactions and resolutions in the company's CRM system
Education
MBA - Business Analytics
Iowa State University
Skills
- Marketing
- Business Planning
- Business Development
- Process Improvement
- Performance monitoring
- Data Analysis
- Leadership
- Problem-solving
- Team management
Projects
Agent Training Implementation, Implemented comprehensive training programs, focusing on new technology and successful behaviors to enhance performance and productivity. Marketing Coordination, Successfully coordinated marketing efforts with senior homes and local politicians, fostering strong community relationships and increasing brand visibility.
Certifications Courses
- Google Project Management
- Advanced Google Sheets
- Create a Project Management Tracker using Microsoft Excel
- Business Analysis & Process Management
Certification
Google Project Management
Advanced Google Sheets
Create a Project Management Tracker using Microsoft Excel
Business Analysis & Process Management
Accomplishments
Agent Training Implementation, Implemented comprehensive training programs, focusing on new technology and successful behaviors to enhance performance and productivity. Marketing Coordination, Successfully coordinated marketing efforts with senior homes and local politicians, fostering strong community relationships and increasing brand visibility.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Development Manager
Center Insurance & Financial Services CIFS
06.2017 - Current
Command Center Data Analyst
Allstate
04.2014 - 04.2016
Customer Resolution Specialist
Allstate
08.2012 - 04.2014
MBA - Business Analytics
Iowa State University
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