Erica Naylor
Athens,GA
Summary
Friendly Manicurist versed in both manicures and pedicures. Hardworking, reliable and dedicated to customer service. Willing to take on any task to support business and team needs.
Overview
31
31
years of professional experience
Work History
Nurse
Private Duty
Athens , GA
06.2015 - Current
- Assisted the disabled and elderly with personal care, and running errands.
- Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time
- Helped patients eat and drink when necessary for safe consumption of food consistent with recovery guidelines
- Assisted patients in performance of routine recovery and mobility exercises, providing support when getting in and out of bed as well as walking and stretching
Nail Technician
Spirituallybeautified
Statham, GA
01.2015 - Current
- Maintained master appointment calendar covering all customer visits, employee schedules, and special events.
- Responded to customer requests and concerns about gel application and nail art designs.
- Prepared nail beds and cuticles, shaped nails, and applied polish.
- Completed consultations with spa guests to determine nail care needs.
- Specializing in customer service
- Maintained master appointment calendar covering all customer visits, employee schedules, and special events
- Carried out day-day-day duties accurately and efficiently
Warehouse Associate
Bed Bath & Beyond
Jefferson , GA
01.2012 - 01.2022
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Wrapped pallets in shrink wrap prior to loading.
- Alternated goods in inventory by observing first-in and first-out approaches to keep shelves organized and properly stocked.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Assembled and filled more than 60 shipments per day and prepared all shipping documentation
- Prepared orders for shipment by systematically picking, packing, and labeling merchandise
Call Center Customer Service Representative
NexxLinx
Duluth, GA
09.2010 - 03.2014
- Responded to customer comments and questions via LiveChat during shifts.
- Resolved concerns with products or services to help with retention and drive sales.
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Contributed to the company achieving and holding industry-leading customer service ratings
- Detailed payment options and transfer customers to the billing department for payment or further questions regarding all
- Contacted clients to verify account information and maintain accuracy, resulting in 15% increase in client satisfaction
Cashier Team Lead
Kmart
Athens, GA
04.2008 - 04.2012
- Quickly and accurately counted drawers at the start and end of each shift.
- Monitored areas for security issues and safety hazards.
- Helped customers complete purchases, locate items and join reward programs.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Managed over 50 customers calls per day
- Trained team members on cash register operation and cash handling
Education
High School Diploma -
Cornerstone Christian Corre
15938 Us Hwy 17, GA 3133105.2019
Skills
- Customer Service
- Attention to Detail
- Leadership
- Sales proficiency
- Sanitation procedures
- Excellent Communication
- Customer education
Timeline
Nurse
Private Duty
06.2015 - Current
Nail Technician
Spirituallybeautified
01.2015 - Current
Warehouse Associate
Bed Bath & Beyond
01.2012 - 01.2022
Call Center Customer Service Representative
NexxLinx
09.2010 - 03.2014
Cashier Team Lead
Kmart
04.2008 - 04.2012
High School Diploma -
Cornerstone Christian Corre
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