Prentice Edwards
Ontario,CA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
4
4
years of professional experience
Work History
Sales Representative
Gucci
06.2022 - 03.2023
- Managed customer accounts to secure customer satisfaction and repeat business.
- Attended trade shows to represent company products, generate leads, and network with potential clients.
- Used customer insights to develop innovative sales strategies to increase sales.
- Streamlined sales processes by identifying inefficiencies and implementing improvements for enhanced productivity.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed and delivered engaging sales presentations to convey product benefits.
Sales Associate
Balenciaga
02.2019 - 01.2022
- Developed strong rapport with customers and created positive impression of business.
- Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
No Degree - Fashion Design
Chaffey College
Rancho Cucamonga, CA05.2027
Skills
- Performance Tracking
- Register Opening and Closing
- Product Knowledge
- Loss Prevention
- Customer Assistance
- Item Ticketing and Pricing
- Account Servicing
- Expense Reporting
- Client Service
- Inventory Management
Timeline
Sales Representative
Gucci
06.2022 - 03.2023
Sales Associate
Balenciaga
02.2019 - 01.2022
No Degree - Fashion Design
Chaffey College
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