Summary
Overview
Work History
Education
Skills
Timeline
Generic

CRYSTAL CADENA

El Paso,TX

Summary

Reliable and dedicated animal care worker, with background working in team-oriented environments. Knowledgeable in animal behavior as well as safety regulations . Offering 5 years of working with animals professionally including 10+ years of exceptional customer service. Compassionate and conscientious about providing the best service possible for both animals and humans alike.


Overview

15
15
years of professional experience

Work History

Sergeant

National Guard
01.2022 - Current
  • Helped office personnel with errands, paperwork, and data entry.
  • Performed manual labor tasks to detailed instructions from supervisors.
  • Assisted with additional tasks to keep projects on-task and meet tight deadlines.

Lead Mechanic, Logistics

United States Army
10.2016 - 04.2021
  • Led, mentored, and trained a 10-person team while conducting maintenance and recovery operations.
  • Promoted workplace safety by examining tools and equipment and providing employee safety training to prevent unsafe conditions.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Organized, maintained and updated information in computer databases.

Customer Service Representative

DENTAQUEST
01.2015 - 09.2016
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.

Animal/Client Service Coordinator

BANFIELD PET HOSPITAL
02.2013 - 01.2015
  • Managed receptionist area by greeting visitors, responding to telephone, and email inquiries. Educated visitors and staff on proper animal care and handling.
  • Documented animals' weight, size and condition in computer system for review by senior staff.
  • Monitored overall health of animals through daily observation and hands-on training.
  • Prepared and administered medications and treatments as prescribed by veterinarian.
  • Reset procedure rooms between appointments and disinfected equipment.

Lead Cashier

AAFESS
07.2008 - 01.2013
  • Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

Education

Associate Degree in Veterinary Technician -

Pima Medical Institute
El Paso, TX
01.2026

Diploma -

Robert M. Shoemaker High School
Killeen, Texas
07.2010

Skills

  • Patient Appointment Management
  • Supervising/ Team Development
  • Telephone Skills
  • Microsoft Office
  • POS Systems
  • Inventory Management
  • Pet Handling/ Restraining
  • Kennel Cleaning and Sanitizing Methods
  • Document and Records Management
  • Heavy Load Lifting

Timeline

Sergeant

National Guard
01.2022 - Current

Lead Mechanic, Logistics

United States Army
10.2016 - 04.2021

Customer Service Representative

DENTAQUEST
01.2015 - 09.2016

Animal/Client Service Coordinator

BANFIELD PET HOSPITAL
02.2013 - 01.2015

Lead Cashier

AAFESS
07.2008 - 01.2013

Associate Degree in Veterinary Technician -

Pima Medical Institute

Diploma -

Robert M. Shoemaker High School

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CRYSTAL CADENA