Windows
Brian Gendron
Network Engineer
Holiday,FL
Summary
Diligent NOC Engineer with 6 years of experience in thorough planning and oversight of critical network infrastructure improvements. Seasoned expert at maintaining methods and procedures for creating and scheduling system maintenance. Key identification and analysis of equipment performance to reach NOC performance expectations. Critical contributions to setting network thresholds, coordinating projects and leading operations assessment.
Overview
2
2
Languages
2
2
Certifications
4
4
years of post-secondary education
11
11
years of professional experience
Work History
Network Operations Engineer Level 1
Transworld Communications
Oldsmar, FL
01.2016 - Current
- Supervisor: Brendan Keane Office phone # 855-891-4717
- Monitored Network nodes through Orion Solarwinds.
- Monitored 20k+ subscribers on 750+ wireless access points using wireless backhaul distribution comprised of Cambium Point to Point radios with routing implemented using Cisco Layer 3 switches and routers configured with EIGRP and BGP.
- Recent buildout of residential and commercial Fiber.
- Monitored and maintained network and software components according to established guidelines and best practices.
- Identified and categorized equipment issues, responding to calls-for-service to maintain NOC effectiveness.
Technical Support Escalations Representative
Transworld Communications
Oldsmar, FL
10.2014 - 12.2015
- Supervisor: Christine Duncan 855-891-4733 https://www.linkedin.com/in/christine-duncan-6772a6b4/
- Troubleshoot and Resolve technical support tickets escalated by level 1 technical support team at wireless point to point Internet Service Provider.
- Worked closely with Field Service Technicians when necessary to dispatch them for resolution.
- Extensive knowledge of Cambium and Ubiquity Subscriber modules, Access points and Backhaul radios.
- Familiarity with consumer routers, switches, firewalls and hubs and Cisco VoIP.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Store Manager
RadioShack
Orange Park, FL
02.2010 - 09.2014
- Supervisor: Kevin Bohler Https://www.linkedin.com/in/kevin-bohler-99985369/
- Over four years of profitable store ownership in competitive and oversaturated market
- Produced four store managers, building them from part-time sales associates.
- Market leader position that was direct line supervisor over four other stores and maintained direct communication with district manager to both make market recommendations and strengthen our district.
- Managed inventory control, cash control and store opening and closing procedures.
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
Education
Bachelor of Science - Psychology
University of Vermont
Burlington, VT 08.2004 - 08.2008
Skills
SolarWinds support
QoS/CoS expertise
Cisco switching expertise
Cisco equipment familiarity
Security architecture and technologies
Subnetting expertise
Firewall management tools
DNS implementation
Routing protocol expertise
SNMP monitoring
Port security knowledge
Enterprise WiFi management
Networking protocol expertise
IP address structure
Software
Linux
Mac OS
Microsoft Office 365
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
CCNA - Cisco Certified Network Associate
Quote
Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs
Timeline
CCNA - Cisco Certified Network Associate
06-2021
Citizens Broadband Radio Service - Certified Professional Installer
06-2021
Network Operations Engineer Level 1
Transworld Communications
01.2016 - Current
Technical Support Escalations Representative
Transworld Communications
10.2014 - 12.2015
Store Manager
RadioShack
02.2010 - 09.2014
Bachelor of Science - Psychology
University of Vermont
08.2004 - 08.2008