SHAH ALI
Network Operations Engineer
Ashburn,VA
Summary
Senior-level expert with 13 years of experience delivering on-site network management and support services across diverse industries. Effectively managed, administered and provided support for software/hardware installation for automated information systems at the enterprise level. Provides supplemental and total management support for IT systems, including establishing and maintaining networks and servers. Strong aptitude for identifying new technologies and solutions to support client needs. Candidate still holds active U.S. Government Top Secret/SCI security clearance with CI Polygraph.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Network Operations Engineer
NewGen Technologies
Chantilly, Virginia
03.2024 - Current
- Support the installation and maintenance of the client’s Local Area Network(LAN)/Wide Area Network (WAN) devices.
- Respond to and resolve incident tickets.
- Implement standard network change requests.
- Provide support to Tier III network engineers for incident management and projects (site surveys, coordinate and install new equipment).
- Coordinate network operations, maintenance, repairs, or upgrades.
- Perform configuration management functions such as update topology drawings, ensure asset management records are accurate, and conduct inventory.
- Monitoring and rerouting traffic while working with WAN providers to resolve WAN connection issues.
Network Engineer
Knackworks
Chantilly, Virginia
04.2022 - 03.2024
- Support the installation and maintenance of the client’s Local Area Network(LAN)/Wide Area Network (WAN) devices.
- Respond to and resolve incident tickets.
- Implement standard network change requests.
- Provide support to Tier III network engineers for incident management and projects (site surveys, coordinate and install new equipment).
- Coordinate network operations, maintenance, repairs, or upgrades.
- Perform configuration management functions such as update topology drawings, ensure asset management records are accurate, and conduct inventory.
- Monitoring and rerouting traffic while working with WAN providers to resolve WAN connection issues.
Network Operations Engineer
Booz Allen Hamilton
Reston, Virginia
11.2019 - 04.2022
- Served as Systems Administrator and technical support for 24/7 operations across multiple operational networks.
- Monitored and maintained network assets, including switches, routers, hubs, VPNs, and firewalls.
- Supported problem management resolution by tracking system-wide problems on the operational networks and working with systems/network/desktop engineering to see problem troubleshooting through to resolution.
- Supported operations and maintenance of critical Windows and Linux systems maintaining operational availability and a strong security postures through system configurations and patching maintenance.
- Performed network asset management, including maintenance of Cisco and Juniper operating systems, firewall ACL management, and port security.
- Properly documented all incidents, requests, questions, tasks through our Remedy database.
Communications Watch Officer (CWO)
Naval Telecommunication’s Station Hampton Roads
Norfolk, VA
04.2018 - 11.2019
- Served as the liaison to the Commanding Officer in his absents as the CWO in the Unified Atlantic Regional Network Operation Center (UARNOC) providing situational awareness on voice, video, data and IP services and all issues related to network security posture and network operations availability to the Atlantic Fleet.
- Led sixteen personnel in four unique spaces, which includes Communication Support Activity (CSA), Sensitive Compartmented Information (SCI), Technical Control Facility’s (TCF) and Network Operation Center (NOC).
- Maintaining the Navy’s most extensive and secure network, encompassing Routers, Switches, Automated Digital Network System (ADNS), Firewalls, and Domain Controllers spanning across the globe.
- Internet Service Provider (ISP) for over 550,000 users, 1 million computers, 4 million daily emails, 120 million daily browser actions and 3.4 terabytes of data transfer daily, delivering an unprecedented 99.9% network availability rate.
- Managed the capability of failing over ISP from NOC to NOC in an unexpected outage.
- Led a true Star Mesh Topology Global Area Network (GAN) spanning the globe utilizing both fiber and Radio Frequency communication with North West, Fort Detrick, and Naval Telecommunication Stations.
SCIF Supervisor
Naval Telecommunication’s Station Hampton Roads
Norfolk, VA
03.2017 - 04.2018
- Provides afloat and ashore commanders interface to JWICS via secure IP based infrastructure and 200 Defense Red Switch network circuits supporting the exchange of time sensitive Intel information.
- Led four sailors in the completion of 17 Internet Protocol service shifts, 21 fleet units network upgrades, supervised the Operation of 17 network devices and 24 virtual servers, resulting in 97% connectivity for 173 units afloat to JWICS, The Office of Naval Intelligence and the National Security Agency.
- Assisted with numerous trouble calls for ADNS increment II and III units.
- Properly maintained and inventoried 198 line items of classified media, publications, cryptologic equipment and electronic keying material that resulted in 100% integrity of all classified material.
Communication Networks Supervisor /Advanced Network Analyst
USS OSCAR AUSTIN
Norfolk, VA
01.2013 - 03.2017
- Led ten personnel, managed LAN and external communications suite and ensured all information security compliance procedures, protocols, hardware, and policy were followed onboard a guided missile destroyer with 215 personnel.
- Supervised and trained ten staff in necessary computer cloning, troubleshooting, network security, data backup, and software installation in preparation for the installation of 100 new computer assets.
- Supervised ten personnel tasked with the operation and maintenance of five high frequency (HF/VHF/UHF/SHF/EHF) telecommunications systems and local/extensive area networks (LAN/WAN) for 87 personnel.
- Awarded one NAM in the Combat Systems Department.
- Additional day-to-day responsibilities include: IT troubleshooting, management of user accounts, 2-way authentication, SAAR user agreement administration, video-teleconferencing (VTC) support, data backups, account migration, software and operating system upgrades, IT policy enforcement, data spillage cleanup, data transfers, and permission management.
Help Desk Support Technician
Insource Services
12.2011 - 01.2013
- Provides on-site support to end-users on a variety of issues.
- Identifies, researches, and resolves technical problems.
- Responds to tickets assigned by Tier 1.
- Ensures all assigned tickets are updated and moving towards a successful resolution in a manner that meets or exceeds SLAs.
- Documents, tracks, and monitors tickets to ensure a timely resolution.
- Provides second-tier support to users’ applications or hardware issues.
- Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
- Simulates or recreates user problems to resolve operating difficulties.
- Recommends systems modifications to reduce user problems.
Education
High School Diploma -
Dr. Phillips High School
Orlando, FL 05.2002 - 01.2006
Skills
- Port security knowledge
Cisco equipment familiarity
Firewall management tools
Cisco switching expertise
SolarWinds support
Subnetting expertise
Additional Information
- Active U.S. Government Top Secret / SCI security clearance with CI Polygraph
Certification
CCNA - Cisco Certified Network Associate
Timeline
CCNA - Cisco Certified Network Associate
10-2026
CompTIA Security+
03-2025
Network Operations Engineer
NewGen Technologies
03.2024 - Current
Network Engineer
Knackworks
04.2022 - 03.2024
Network Operations Engineer
Booz Allen Hamilton
11.2019 - 04.2022
Communications Watch Officer (CWO)
Naval Telecommunication’s Station Hampton Roads
04.2018 - 11.2019
SCIF Supervisor
Naval Telecommunication’s Station Hampton Roads
03.2017 - 04.2018
Communication Networks Supervisor /Advanced Network Analyst
USS OSCAR AUSTIN
01.2013 - 03.2017
Help Desk Support Technician
Insource Services
12.2011 - 01.2013
High School Diploma -
Dr. Phillips High School
05.2002 - 01.2006