Jaime Fullen
Gloucester,VA
Summary
Dynamic customer service representative with proven skills in problem resolution and relationship building. Committed to enhancing customer satisfaction through active listening and effective communication.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Safelite Solutions
Gloucester, VA
02.2024 - Current
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Processed service requests efficiently, ensuring timely resolution and customer satisfaction.
- Maintained accurate records of customer interactions using CRM software to enhance service delivery.
- Collaborated with team members to streamline workflows and improve overall service efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Front Desk Coordinator
Dominion Physical Therapy
Hampton, Va
11.2015 - 10.2020
- Coordinated patient scheduling to optimize clinic workflow and reduce appointment conflicts.
- Managed front desk operations, ensuring a welcoming environment for patients and visitors.
- Trained new staff on clinic protocols and customer service best practices.
- Implemented electronic health record (EHR) system updates to enhance data accuracy and accessibility.
- Assisted in billing processes, verifying insurance information for improved reimbursement rates.
- Handled patient inquiries promptly, fostering positive relationships and improving patient satisfaction.
- Handled high volumes of incoming calls, directing callers to appropriate departments for prompt assistance.
- Ran end-of-day reports and batches and notified staff of necessary corrections and resolutions.
Office Manager
Hare Care LTD
Hampton, VA
08.2013 - 11.2015
- Oversaw daily office operations, ensuring efficiency and organization across departments.
- Developed and implemented office procedures to streamline administrative workflows.
- Evaluated vendor contracts, negotiating terms to secure cost-effective services for the office.
- Implemented inventory management systems, improving resource allocation and reducing waste.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Education
High School Diploma -
Highlands High
North Highlands, CASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Complaint resolution
- Microsoft outlook
Timeline
Customer Service Representative
Safelite Solutions
02.2024 - Current
Front Desk Coordinator
Dominion Physical Therapy
11.2015 - 10.2020
Office Manager
Hare Care LTD
08.2013 - 11.2015
High School Diploma -
Highlands High