Denise Tomln
Goodyear,AZ
Summary
Dynamic Behavior Health Technician with experience at St Luke's Behavioral Hospital, skilled in behavior modification and documentation. Proven ability to enhance patient outcomes through effective communication and crisis intervention. Adept at maintaining professional boundaries while collaborating with healthcare teams to implement individualized care plans. Committed to promoting mental wellness and safety.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Behavior Health Technician
Independent Contract
11.2024 - 04.2025
- Assisted in implementing individualized care plans for patients with diverse behavioral health needs.
- Observed and documented patient behaviors to support treatment team assessments and interventions.
- Engaged patients in therapeutic activities to promote mental wellness and social skills development.
- Collaborated with healthcare professionals to ensure adherence to safety protocols and best practices.
- Supported crisis intervention efforts by de-escalating conflicts through effective communication techniques.
- Contributed to team meetings by sharing observations and insights about patient progress and challenges.
Executive Administrative Assistant/Social Worker
First Pentecostal Church
07.2007 - 04.2025
- Managed executive calendars, scheduling meetings and coordinating travel arrangements efficiently.
- Prepared and distributed meeting agendas, minutes, and follow-up correspondence promptly.
- Assisted in project management by tracking deadlines and ensuring deliverables met expectations.
- Developed office processes to improve communication between departments, enhancing overall workflow.
- Coordinated logistics for corporate events, managing vendor relations and event timelines effectively.
- Implemented filing systems that increased document retrieval speed and reduced clutter.
- Utilized various software tools to maintain data accuracy and streamline administrative tasks consistently.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
Behavior Health Technician
St Luke's Behavioral Hospital
07.2023 - 11.2024
- Maintained a clean and organized environment to enhance patient comfort and safety during care sessions.
- Participated in training programs to learn effective behavioral management strategies and techniques.
- Assisted patients in developing effective coping mechanisms, leading to improved emotional regulation and overall mental health.
- Developed visual schedules and other supports for clients requiring additional structure during daily activities, increasing independence levels over time.
- Prepared and submitted daily progress reports to management as well as documents of 15 minute rounds.
Insurance Specialist
Liberty Mutual
07.2007 - 04.2018
- Administered insurance claims processing, ensuring compliance with regulations and company policies.
- Evaluated policyholder inquiries, resolving issues efficiently while maintaining customer satisfaction.
- Streamlined documentation workflows, enhancing accuracy and reducing processing time for claims submissions.
- Conducted thorough risk assessments to determine appropriate coverage options for clients.
- Trained junior staff on billing procedures and software systems to enhance team efficiency.
- Facilitated communication between clients, providers, and insurance companies to resolve billing inquiries.
- Processed complex insurance claims with attention to detail and accuracy.
- Led sales team to exceed revenue targets by implementing strategic initiatives and sales training programs.
- Negotiated contracts with major clients, ensuring favorable terms that supported long-term business objectives.
Education
High School Diploma -
Agua Fria High School
Avondale, AAAssociate of Science - Insurance
Liberty Mutual University
Boston, MANursing
Maricopa Community Colleges, Gateway Community College
Phoenix, AZ06-2027
No Degree - Peer Support Specialist
Just 1 Life Services
Phoenix, AZ02-2023
Skills
- Professional boundaries
- Self-awareness
- Security procedures
- Documentation skills
- Substance abuse experience
- Behavior modification
- Insurance products expertise
- Insurance verifying
- Health Insurance Policies
- Customer service
- Office administration
Certification
- Basic Life Saving Training - American Red Cross Current
- Management of Aggressive Behavior Training - MOAB
- Food Handler
- TIPS trained
Timeline
Behavior Health Technician
Independent Contract
11.2024 - 04.2025
Behavior Health Technician
St Luke's Behavioral Hospital
07.2023 - 11.2024
Executive Administrative Assistant/Social Worker
First Pentecostal Church
07.2007 - 04.2025
Insurance Specialist
Liberty Mutual
07.2007 - 04.2018
High School Diploma -
Agua Fria High School
Associate of Science - Insurance
Liberty Mutual University
Nursing
Maricopa Community Colleges, Gateway Community College
No Degree - Peer Support Specialist
Just 1 Life Services
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