Summary
Overview
Work History
Education
Skills
Timeline
Generic

Txos Lauj

Woodbury,Minnesota

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Friendly Help Desk Technician with two years of quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses. Above all, always willing to learn, adapt and grow.

Overview

16
16
years of professional experience

Work History

IT Help Desk Technician

Maximus
11.2022 - Current
  • Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Provided exceptional customer service by consistently following up with users to ensure their issues were fully resolved.
  • Implemented remote support tools to expedite issue resolution and reduce the need for in-person assistance.
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs.
  • Diagnosed and troubleshot hardware, software and network issues.

Customer Service Representative

1-800 Radiator Of MN
10.2008 - 10.2022
  • Responded to average of 50 customer requests daily for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Trained staff on operating procedures and company services.
  • Cross-trained and backed up other customer service managers.

Education

No Degree - Visual Communication

Brown College
Minneapolis, MN

High School Diploma -

Arlington High School
Saint Paul, MN
06.2000

Skills

  • Customer Service and Assistance
  • Computer Proficiency
  • Excellent Attention to Detail
  • Upbeat and Positive Personality
  • POS Systems and Ordering Platforms
  • Data Entry and Maintenance
  • Software Installation
  • VPN Configuration
  • Application support
  • Remote Support
  • Software Updates
  • Technical Troubleshooting
  • Desktop support

Timeline

IT Help Desk Technician

Maximus
11.2022 - Current

Customer Service Representative

1-800 Radiator Of MN
10.2008 - 10.2022

No Degree - Visual Communication

Brown College

High School Diploma -

Arlington High School

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Txos Lauj