Natalie Neal
Summary
Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders.
Overview
6
6
years of professional experience
Work History
Instacart Shopper
Instacart
King Of Prussia, PA
07.2023 - Current
- Increased customer satisfaction by providing timely and efficient grocery shopping services.
- Maintained high levels of accuracy in fulfilling orders, ensuring a positive customer experience.
- Assisted customers with special requests by locating hard-to-find items or making appropriate substitutions.
- Adhered to strict quality standards, carefully selecting fresh produce and checking expiration dates on perishable items.
AM In Room Dining
The Umstead Hotel & Spa
Cary, NC
04.2023 - 09.2023
- Enhanced guest satisfaction by delivering timely and accurate in-room dining orders.
- Streamlined the ordering process for improved efficiency and reduced wait times for guests.
- Provided personalized service to guests, accommodating special requests whenever possible.
- Maintained a clean and organized work environment, ensuring a high standard of cleanliness in all in-room dining areas.
- Collaborated with kitchen staff to ensure prompt preparation and delivery of food items.
- Addressed any guest complaints promptly, resolving issues professionally and courteously.
- Developed strong relationships with repeat guests, providing consistent quality service during each stay.
Brand Representative
BoxLunch
Durham, NC
07.2022 - 09.2023
- Increased brand awareness by conducting product demonstrations and engaging with customers.
- Enhanced sales performance through effective communication of product features and benefits.
- Provided excellent customer service, resulting in positive feedback and repeat business.
- Collaborated with team members to develop innovative marketing strategies for promoting the brand.
Housekeeper
Merry Maids
Raleigh, NC
10.2022 - 01.2023
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Brand Representative
Altar'd State
Durham, NC
10.2021 - 07.2022
- Established strong relationships with store management, ensuring ongoing support for the brand''s presence.
- Participated in regular sales meetings, contributing valuable insights for improving overall team performance.
- Provided excellent customer service, resulting in positive feedback and repeat business.
Burger Bar and Kitchen Staff
Wegmans
Cary, NC
06.2020 - 11.2021
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Waitress/ Hostess/ Cashier
Namoli's
Apex, NC
01.2019 - 05.2020
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Counselor
YMCA
Cary, NC
08.2018 - 04.2019
- Promoted a positive school environment by fostering strong relationships among staff, parents, and students.
- Supported the development of social skills by facilitating group games and interactive activities for preschool children.
- Provided homework assistance to children, reinforcing their understanding of academic concepts taught during the day.
- Developed engaging arts and crafts projects to enhance creativity and fine motor skills in preschool children.
- Encouraged healthy eating habits by assisting with snack preparation and demonstrating proper portion control for young learners.
Education
High School Diploma -
Homeschool
Apex, NCAssociates in Arts
Wake Technical Community College
Raleigh, NCSkills
- Quick Learner
- Delivery Management
- Route Planning
- Order Accuracy
- Strong Work Ethic
- Reliability and punctuality
- Food safety awareness
- Decision-Making
- Customer Service
- Relationship Building
- Upbeat and Outgoing Attitude
- Flexible Schedule
Timeline
Instacart Shopper
Instacart
07.2023 - Current
AM In Room Dining
The Umstead Hotel & Spa
04.2023 - 09.2023
Housekeeper
Merry Maids
10.2022 - 01.2023
Brand Representative
BoxLunch
07.2022 - 09.2023
Brand Representative
Altar'd State
10.2021 - 07.2022
Burger Bar and Kitchen Staff
Wegmans
06.2020 - 11.2021
Waitress/ Hostess/ Cashier
Namoli's
01.2019 - 05.2020
Counselor
YMCA
08.2018 - 04.2019
High School Diploma -
Homeschool
Associates in Arts
Wake Technical Community College