Yoel Garcia
Brooklyn
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
16
16
years of professional experience
Work History
Instacart shopper
Instacart
03.2025 - Current
- Communicated with customers regarding order updates and substitutions.
- Ensured product quality by inspecting items before checkout.
- Utilized mobile applications to track orders and manage deliveries.
- Provided exceptional customer service throughout the shopping experience.
- Followed all safety protocols while handling food items such as raw meats, produce and dairy products.
Animal Care Manager
Petco
Brooklyn
09.2021 - 04.2025
- Customer service
- Key holder managing the building
- Supervised daily operations of companion animal care and welfare programs.
- Developed training materials for staff on animal handling techniques.
- Managed inventory of pet supplies and resources for animal care teams.
- Conducted regular assessments of animal behavior and well-being standards.
- Engaged community through educational outreach about responsible pet ownership.
CUNY Public Safety (Campus Peace Officer)
John Jay College of Criminal Justice
04.2021 - 09.2021
- Enforced campus safety through regular patrols and surveillance monitoring.
- Provided support during campus events, managing crowd control and safety measures.
- Maintained detailed reports on incidents, ensuring accurate documentation for records.
- Educated students on safety protocols and crime prevention strategies effectively.
- Responded promptly to incidents and emergencies, ensuring a secure environment.
Sales Associate
Petco
10.2018 - 04.2021
- Inventory
- Assisted customers in selecting pet supplies and products.
- Maintained cleanliness and organization of sales floor and storage areas.
- Educated customers on proper pet care and nutrition practices.
- Collaborated with team members to restock shelves efficiently.
- Handled customer inquiries and resolved issues promptly.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Sales Associate
Famous Horse INC. VIM/Stores
08.2011 - 02.2020
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Received and displayed product shipments on store retail shelves upon delivery.
- Developed promotional strategies to increase sales volume.
CORRECTIONS (cadet)
John Jay College
10.2016 - 05.2017
- Participate in part time internship at Rose M. Singer Center
- Attend and complete coursework for corrections course
- Participate in cohort meetings
- Shadow full time correction officer in rotation
- Acquired working knowledge of department practices, procedures and equipment by participating in training sessions and one-on-one mentoring.
- Maintained strict adherence to military codes of conduct, demonstrating integrity and discipline.
CUSTOMER SERVICE
PJ’S Perfume Depot
09.2010 - 05.2011
- Displayed merchandise
- Maintained high levels of customer service satisfaction.
- Greeted customers warmly and provided excellent customer service.
- Provided customer service by answering inquiries from customers.
BAKER’S HELPER/SALES/STACKING
V.L.M. Inc. Reliable Bakery
07.2010 - 08.2010
- Packaged finished products into boxes or containers for delivery or sale in store.
- Assisted in mixing dough and preparing ingredients for various bakery products.
- Operated bakery machinery to produce bread and pastries efficiently.
- Maintained equipment by performing routine cleaning and basic repairs.
Education
Bachelor Degree - Criminal Justice, Sociology
John Jay College
New york, NY05.2017
Master of Arts - Psychology
City College of New York
New York (City), NYSkills
- Sales strategy development
- Problem solving
- Strong interpersonal skills
- Heavy lifting
- Mobile app proficiency
- Strong work ethic
- Quick learner
- Law enforcement
- Supervising
- Empathy and patience
References
References upon Request
Timeline
Instacart shopper
Instacart
03.2025 - Current
Animal Care Manager
Petco
09.2021 - 04.2025
CUNY Public Safety (Campus Peace Officer)
John Jay College of Criminal Justice
04.2021 - 09.2021
Sales Associate
Petco
10.2018 - 04.2021
CORRECTIONS (cadet)
John Jay College
10.2016 - 05.2017
Sales Associate
Famous Horse INC. VIM/Stores
08.2011 - 02.2020
CUSTOMER SERVICE
PJ’S Perfume Depot
09.2010 - 05.2011
BAKER’S HELPER/SALES/STACKING
V.L.M. Inc. Reliable Bakery
07.2010 - 08.2010
Bachelor Degree - Criminal Justice, Sociology
John Jay College
Master of Arts - Psychology
City College of New York