Monique Ayala
Lancaster
Summary
Dynamic and results-driven professional with a strong work ethic and proven reliability, honed at Instacart. Expert in delivery management and customer service, consistently enhancing satisfaction through efficient order fulfillment and accurate inventory selection. Recognized for optimizing routes, achieving timely deliveries, and fostering positive customer relationships.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Instacart Shopper
Instacart
05.2022 - 06.2025
- Streamlined order fulfillment processes, enhancing efficiency and customer satisfaction.
- Coordinated with store personnel to ensure accurate inventory selection and timely deliveries.
- Implemented strategies to optimize shopping routes, reducing delivery times significantly.
- Developed strong relationships with local retailers to facilitate smoother shopping experiences.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
- Worked productively with customers to meet order requirements and service expectations.
- Increased customer satisfaction by providing timely and efficient grocery shopping services.
Cannabis Delivery Driver
IWeed
04.2021 - 01.2022
- Conducted routine vehicle inspections to ensure safety and reliability during deliveries.
- Handled cash transactions accurately, contributing to the financial success of the company.
- Exhibited exceptional time-management skills, successfully completing multiple deliveries per shift while adhering to schedules.
- Educated customers about various cannabis products, enhancing their overall experience.
- Assisted in inventory management, resulting in proper stock levels and minimized waste.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Successfully avoided time delivery delays by carefully planning best routes.
- Kept detailed records of deliveries and money received from customers.
- Communicated effectively with customers regarding order status and delivery updates.
Cannabis Delivery Driver
Tree House
02.2018 - 12.2020
- Delivered cannabis products promptly and efficiently to ensure customer satisfaction.
- Maintained accurate records of deliveries and inventory for compliance purposes.
- Communicated effectively with customers regarding order status and delivery updates.
- Resolved any delivery issues or discrepancies promptly, upholding positive customer relations.
- Completed deliveries in accordance with state regulations, maintaining compliance at all times.
- Collaborated with dispatchers, optimizing routes for maximum efficiency and customer satisfaction.
- Provided excellent communication on delivery status updates to both customers and company management.
- Maintained a clean and organized vehicle, ensuring the safe transport of cannabis products.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Budtender
Famous Roots
11.2017 - 03.2018
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
- Managed high volume of cash with [Number]% accuracy rate.
- Managed inventory efficiently, ensuring accurate stock levels and timely reordering of popular products to prevent shortages.
- Contributed to team success by sharing product knowledge and expertise with fellow budtenders during training sessions.
Budtender
Bonafide Collective
06.2014 - 10.2017
- Assisted customers in selecting products based on preferences and needs.
- Educated patrons about various strains, effects, and consumption methods.
- Maintained cleanliness and organization of display areas and inventory.
- Processed transactions accurately using point-of-sale systems.
- Monitored inventory levels to ensure availability of popular products.
- Restocked supplies and arranged displays.
- Weighed, prepared and packaged different types of products.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
High School Diploma -
Highland High School
Palmdale, CASkills
- Strong work ethic
- Reliability and punctuality
- Order accuracy
- Quick learner
- Delivery management
- Hospitality and accommodation
- Customer service
- Product knowledge
- Verifying order accuracy
- Payment processing
- Prioritizing orders
- Verbal and written communication
- Critical thinking
- Data entry
Certification
A.V Hospital Volunteer Recognition of Hours Served
Timeline
Instacart Shopper
Instacart
05.2022 - 06.2025
Cannabis Delivery Driver
IWeed
04.2021 - 01.2022
Cannabis Delivery Driver
Tree House
02.2018 - 12.2020
Budtender
Famous Roots
11.2017 - 03.2018
Budtender
Bonafide Collective
06.2014 - 10.2017
High School Diploma -
Highland High School