Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
BusinessAnalyst
Jesse Smart

Jesse Smart

IT Project Manager
Minneapolis,MN

Summary

Seasoned IT Project Manager lends unique oversight for critical info technology programs. Resourceful, tech-savvy approach honed over more than 10 years toward handling complex hardware and software installations. Lends experienced knack for IT equipment planning, installation, troubleshooting and maintenance. Provides expert navigation to avoid risk associated with cost, allocation and technical considerations.

Overview

11
11
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work History

IT Project Manager

Hennepin County Public Defender
Minneapolis, MN
11.2015 - Current
  • Oversaw large portfolio of projects to support differing legal strategies, report progress and influence positive outcomes for key trials.
  • Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
  • Analyzed architecture design, scoping, implementation, testing and deployment needs to define project requirements.
  • Led and managed staff of 200 team members engaged in administering complex IT infrastructure.
  • Responsible for on-boarding and departure methodologies for the office, including hardware provisionment, software and portal access, and training of all materials to new attorneys and staff.
  • Cell phone forensics technician for the office.

International Technical Analyst

Wolters Kluwer Health
Minneapolis, MN
08.2013 - 11.2015
  • Designed and maintained consistent data collection protocols and standards across numerous SQL databases and projects.
  • Diagnosed software issues and applied troubleshooting techniques to resolve problems.
  • Monitored alignment of individual development teams with policies, suggesting changes and remediation efforts where needed.
  • Undertook technical maintenance of various database systems.
  • Advised project managers on simultaneous technical workstreams, aiding in alignment of broader business goals.
  • Applied knowledge of IT best practices to tackle new challenges and make educated decisions.

Geek Squad

Geek Squad - Best Buy
Burnsville, MN
01.2011 - 08.2013
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Initiated success of client's organization by improving performance, hiring practices and management systems.
  • Boosted success of client's organization by improving performance, motivation, job satisfaction, hiring practices, training programs and management systems.
  • Authored detailed work plans to meet business priorities and deadlines.


Education

Bachelor of Science - American History

Minnesota State University - Mankato
Mankato, MN
08.2008 - 05.2011

Skills

    Maintenance and Repair

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Certification

ITIL Foundation Certificate In IT Service Management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The problem is not to find the answer; it’s to face the answer.
Terence McKenna

Timeline

ITIL Foundation Certificate In IT Service Management

10-2016

IT Project Manager

Hennepin County Public Defender
11.2015 - Current

International Technical Analyst

Wolters Kluwer Health
08.2013 - 11.2015

Geek Squad

Geek Squad - Best Buy
01.2011 - 08.2013

Bachelor of Science - American History

Minnesota State University - Mankato
08.2008 - 05.2011

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Jesse SmartIT Project Manager