Jesse Smart
IT Project Manager
Minneapolis,MN
Summary
Seasoned IT Project Manager lends unique oversight for critical info technology programs. Resourceful, tech-savvy approach honed over more than 10 years toward handling complex hardware and software installations. Lends experienced knack for IT equipment planning, installation, troubleshooting and maintenance. Provides expert navigation to avoid risk associated with cost, allocation and technical considerations.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
IT Project Manager
Hennepin County Public Defender
Minneapolis, MN
11.2015 - Current
- Oversaw large portfolio of projects to support differing legal strategies, report progress and influence positive outcomes for key trials.
- Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
- Analyzed architecture design, scoping, implementation, testing and deployment needs to define project requirements.
- Led and managed staff of 200 team members engaged in administering complex IT infrastructure.
- Responsible for on-boarding and departure methodologies for the office, including hardware provisionment, software and portal access, and training of all materials to new attorneys and staff.
- Cell phone forensics technician for the office.
International Technical Analyst
Wolters Kluwer Health
Minneapolis, MN
08.2013 - 11.2015
- Designed and maintained consistent data collection protocols and standards across numerous SQL databases and projects.
- Diagnosed software issues and applied troubleshooting techniques to resolve problems.
- Monitored alignment of individual development teams with policies, suggesting changes and remediation efforts where needed.
- Undertook technical maintenance of various database systems.
- Advised project managers on simultaneous technical workstreams, aiding in alignment of broader business goals.
- Applied knowledge of IT best practices to tackle new challenges and make educated decisions.
Geek Squad
Geek Squad - Best Buy
Burnsville, MN
01.2011 - 08.2013
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Initiated success of client's organization by improving performance, hiring practices and management systems.
- Boosted success of client's organization by improving performance, motivation, job satisfaction, hiring practices, training programs and management systems.
- Authored detailed work plans to meet business priorities and deadlines.
Education
Bachelor of Science - American History
Minnesota State University - Mankato
Mankato, MN 08.2008 - 05.2011
Skills
Maintenance and Repair
Risk mitigation planning
MS Office
Multitasking Abilities
Critical Thinking
Attention to Detail
Excellent Communication
Written Communication
Problem-Solving
Dependable and Responsible
Computer Skills
Certification
ITIL Foundation Certificate In IT Service Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
The problem is not to find the answer; it’s to face the answer.
Terence McKenna
Timeline
ITIL Foundation Certificate In IT Service Management
10-2016
IT Project Manager
Hennepin County Public Defender
11.2015 - Current
International Technical Analyst
Wolters Kluwer Health
08.2013 - 11.2015
Geek Squad
Geek Squad - Best Buy
01.2011 - 08.2013
Bachelor of Science - American History
Minnesota State University - Mankato
08.2008 - 05.2011