Paul Violano
Branford,CT
Summary
Experienced professional in customer service and safety protocols, well-prepared to excel in this role. Strong commitment to teamwork and adaptability, ensuring seamless operations and delivering exceptional passenger experiences. Expertise in conflict resolution, emergency response, and effective communication, maintaining a calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers alike.
Overview
11
11
years of professional experience
Work History
Flight Attendant
Avelo
01.2024 - Current
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
Licensed Realtor
Willam Pitt Sotheby’s International Realty
09.2019 - Current
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Compared recently sold area properties to determine competitive market prices.
- Promoted sales of properties through advertisements, open houses and online advertising platforms.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
Technical Support Specialist 3
Cablevision
02.2014 - 02.2017
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals
Education
Master of Science - Computer And Information Sciences
Albertus Magnus College
MBA - Business
Walden University
08.2019
Skills
- Problem-Solving Strengths
- Continuous Improvement Strategies
- Customer service
- Team collaboration
- Strong work ethic
- Reliability and punctuality
- Attention to detail
- Verbal and written communication
- First aid
- Professional appearance
- Leadership qualities
- Cultural awareness
Timeline
Flight Attendant
Avelo
01.2024 - Current
Licensed Realtor
Willam Pitt Sotheby’s International Realty
09.2019 - Current
Technical Support Specialist 3
Cablevision
02.2014 - 02.2017
MBA - Business
Walden University
Master of Science - Computer And Information Sciences
Albertus Magnus College
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