Ashley Santana
Seminole,FL
Summary
Dedicated customer service professional with a strong background in communication and organization, demonstrated through roles in volunteer support and hospitality. Proficient in POS systems and skilled in fostering a welcoming environment, ensuring customer satisfaction and team collaboration. Committed to continuous learning and delivering high-quality service in fast-paced settings.
Overview
2
2
years of professional experience
Work History
Cashier
Home Depot
01.2023 - Current
- Proficient in POS Systems, ensured all transactions between customers went smoothly and efficiently
- Communicates with up to 15 customers per day, addressing their needs, finding items within the store, and providing accurate information about products
Volunteer
Health Buddies
01.2023 - Current
- Provided emotional support to senior citizens living independently by communicating on a regular phone call basis, providing conversation to those without extended family or visitors
- Communicated with supervisors regarding any problems to ensure all senior citizens were taken care of appropriately
Hostess
Applebee's
01.2023 - Current
- Accurately took food orders from customers, giving each table equal attentive service and to provide a high quality customer experience
- Collaborated with a team of up to 7 coworkers per shift, contributing to the overall success of the restaurant by assisting each other and maintaining a smooth operation.
Education
BACHELOR OF SCIENCE - PSYCHOLOGY
University of South Florida
St. Petersburg, FL12.2024
ASSOCIATE OF ARTS - undefined
St. Petersburg College
St. Petersburg, FL12.2022
Skills
- POS Systems
- Microsoft Word
- Microsoft PowerPoint
- Customer Service
- Team Collaboration
- Communication
- Cash Handling
- Organization
Additional Information - Volunteer Experience
Health Buddies, Provided emotional support to senior citizens living independently through regular phone calls, Logged phone call duration and content, providing detailed conversation summaries, Communicated with supervisors regarding any problems to ensure proper care, Maintained a clean and organized store environment by sweeping and tidying up the workspace, ensuring clear and safe aisles for customers, Engaged with diverse customers daily, addressing inquiries and fostering a welcoming environment, which strengthened customer loyalty., Executed daily store maintenance tasks, ensuring a clean and organized shopping space, contributing to a safe and enjoyable customer experience., Tracked tip earnings throughout each shift, ending with an equal distribution among 7 team members, Fostered a welcoming environment by greeting guests promptly, enhancing customer satisfaction and repeat visits.
Timeline
Cashier
Home Depot
01.2023 - Current
Volunteer
Health Buddies
01.2023 - Current
Hostess
Applebee's
01.2023 - Current
BACHELOR OF SCIENCE - PSYCHOLOGY
University of South Florida
ASSOCIATE OF ARTS - undefined
St. Petersburg College
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