Summary
Overview
Work History
Education
Skills
Timeline

FRANCES O'NEAL

Walmart
Jesup,GA
18
years of professional experience

Dynamic cashier with proven expertise at Walmart, excelling in cash handling and customer service. Recognized for enhancing checkout efficiency and mentoring new staff, fostering a collaborative environment. Committed to maintaining accuracy in transactions while delivering exceptional customer experiences, ensuring satisfaction and loyalty.

Work History

Cashier

2 Years 4 Months
Food Lion | 03.2021 - 07.2023
  • Processed cash, debit, and credit transactions accurately at point of sale.
  • Fostered friendly atmosphere for customers and resolved routine inquiries with professional service.
  • Replenished registers with receipt paper, bags, and change for smooth checkout operations.
  • Ensured cash drawer accuracy by counting balances and reporting discrepancies to maintain cash accuracy.
  • Restocked front-end items and maintained organized checkout area throughout shift.
  • Adhered to cleanliness standards and supported opening and closing procedures.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Improved customer satisfaction by delivering efficient and accurate cash transactions.

Cashier/customer Service

2 Years 10 Months
Walmart | 01.2023 - 11.2025
  • Verified pricing, applied discounts, and handled cash, card, and digital payments.
  • Operated cash register for cash, check, and credit card transactions, ensuring high accuracy and minimizing transaction errors.
  • Greeted shoppers, answered payment questions, and resolved checkout concerns professionally.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Followed store policies for age-restricted items, returns, and payment approvals.
  • Supported self-checkout operations by assisting customers with scanning and payment issues.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process to enhance efficiency and minimize customer waiting times.

Cashier

5 Years 5 Months
Peaches Convenience Store | 07.2007 - 12.2012

Processed customer transactions accurately using point-of-sale systems and cash-handling procedures.

  • Processed cash transactions accurately, ensured customer satisfaction through attentive service, maintained cleanliness and organization of checkout area
  • Greeted shoppers, answered questions, and resolved checkout concerns with professional service.
  • Verified prices, coupons, and promotions to ensure correct totals at register.

Education

Associate of Arts

Virginia College Online | Virginia | 09-2015

Skills

Customer service
Customer assistance
Cash handling
Store maintenance
Team collaboration
Customer service excellence
Money handling
Cash management
Customer relationship
Cash register operation
Order taking
Cash management
Cash register systems
Cash expertise
Payment processing
Refunds and exchanges
POS system operations
Payment collection
POS systems
Refund handling
ID verification
Currency counting
Returns processing
POS operation
POS system
POS proficiency
Fraud prevention
Identification checks
Software proficiency
Liquor regulations and compliance
Multitasking
Clear communication
Staff mentoring
Complaint resolution
Basic math
Card processing
Sales transactions
Exchanges processing
Merchandise exchange
Customer engagement
Receipt handling
Credit and cash transactions
Scanner operations
Point-of-sale system
Gift card handling
Checkout monitoring
Honest and dependable

Timeline

Cashier/customer Service

Walmart
01.2023 - 11.2025Read More

Cashier

Food Lion
03.2021 - 07.2023Read More

Cashier

Peaches Convenience Store
07.2007 - 12.2012Read More

Virginia College Online

Associate of Arts
Read More
FRANCES O'NEAL