Melond Waters
Lake City,Florida
Summary
Highly motivated to work with the public in customer service or personal care . Extraordinary speaking abilities verbal and written. Well versed in the behavior and structure of groups of human beings and patterns of culture and social organization. Exceptional interpersonal and organization skills. A professional with strong leadership and relationship-building skills. Core Qualifications Customer service focused Exceptional writer Decisive problem solver Persuasive negotiator Organized and efficient Motivated team player Sound judgement Experienced social worker with over ten years of experience in social work and educational field. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
13
13
years of professional experience
Work History
Care Navigator
Department Of Children And Family Services
Lake City, FL
01.2022 - Current
- Worked with clients to ascertain issues and make referrals to appropriate specialists.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Offered simple, clear explanations to help clients and families navigate community resources.
- Identified gaps in care and assisted in closure of gaps.
- Presented projects and procedures in community meetings, as well as to educate in house staff.
Advocate
Another Way Inc
Lake City, FL
04.2013 - 01.2021
- Conducted needs' assessments and referred clients to financial, medical, social and community assistance and services
- Attended meetings and trainings necessary for professional development and as required by the agency or its funding sources
- Counseled parents with child rearing problems, interviewing child and family, while maintaining a problem-solving, solution oriented attitude in all aspects of work
- Acted as a role model in maintaining hopeful and positive attitudes in community living and coping with challenges associated with sexual and domestic violence.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Supported individuals with legal, physical or mental health concerns in dealing with routine needs and complex problems.
- Organized supporting documentation for individuals under evaluation and coordinated paperwork transfers to correct staff members.
- Onboarded and monitored program participants and guided each through entry-level stages.
- Reached out to individuals eligible for services to solicit applications and offer assistance.
- Conducted pre-screening activities to help determine eligibility for DV relocation.
- Conducted pre-screening activities to help determine eligibility for specialty housing and other funds.
- Maintained positive relationships with service providers and community partners relevant to program operations.
Customer Service Representative
J C Penney
Lake City, FL
11.2012 - 04.2013
- Answered customers' questions and addressed problems
- Opened and closed the store, which included counting cash drawers
- Helped customers select products that best fit their personal needs
- Visually appealing and effective displays for the entire store
- Exceeded personal sales goals for new customers during the holiday season.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Sales Representative
ADT
Gainesville, FL
07.2011 - 01.2012
- Answered customers' questions and addressed problems and complaints in person and via phone
- Helped customers select products that best fit their personal needs
- Educated customers on product and service offerings
- Built customer confidence by actively listening to their concerns and giving appropriate feedback
- Communicated information to customers about product quality and value
- Built and maintained effective relationships with peers and upper management
- Attended all team meetings each month to voice concerns and offer constructive feedback to others.
- Increased sales by offering advice on purchases and promoting additional products.
Paraprofessional
Columbia County School Board
Lake City, FL
08.2007 - 06.2011
- Promoted language development skills through reading and storytelling
- Applied the positive reinforcement method to redirect negative behaviors
- Conducted small group and individual classroom activities based on differentiated learning needs
- Observed students to supply teachers with feedback regarding potential learning blocks and opportunities for support
- Encouraged students to be understanding of and helpful to others
- Communicated effectively with educators from various grade levels
- Wrote and presented documents for Individual Education Plan conferences.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and cooperation.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
Education
No Degree - Psychology
Bethune Cookman University
Daytona Beach, FLBachelor of Science - Psychology
Saint Leo University
Saint Leo, FLSkills
- Microsoft Office
- Patient Confidentiality and Data Security
- Caring and Empathetic
- Providing Information and Resources
- Documenting and Recording Information
- Communicating to Patients and Families
- Resolving Problems
- Explaining Policy and Procedures
- Database Search and Data Entry Skills
- Patient Needs Assessment and Referral
- Verbal and Written Communication
- Helpful and Service-Oriented
- Gathering Information from Patients
- Administrative and Office Support
Timeline
Care Navigator
Department Of Children And Family Services
01.2022 - Current
Advocate
Another Way Inc
04.2013 - 01.2021
Customer Service Representative
J C Penney
11.2012 - 04.2013
Sales Representative
ADT
07.2011 - 01.2012
Paraprofessional
Columbia County School Board
08.2007 - 06.2011
No Degree - Psychology
Bethune Cookman University
Bachelor of Science - Psychology
Saint Leo University