Amber Bartos
Mesa
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
16
16
years of professional experience
Work History
Care Navigator
ArchWell Health
07.2025 - Current
- Welcome members upon arrival and help them feel safe and at home, navigating them through a seamless and clear check-in process
- Update member information in the electronic medical records system
- Schedule appointments and coordinate referrals for a multi-disciplinary care team
- Assist members with filling out paperwork through electronic kiosks, as needed
- Request medical records and upload documentation to electronic medical records
- Field questions from prospective and established members, as well as their adult children
- Manage phone line by answering incoming calls, taking detailed messages, and conveying pertinent details to the right individual
- Assist with center events, as needed
Eligibility Worker II
State of Arizona
08.2023 - 07.2025
- Eligibility Determination: Evaluates, determines, and re-determines eligibility for state and federal assistance programs based on strict policy guidelines.
- Customer Interaction: Conducts interviews with clients via phone or in person to gather information, explain program requirements, and provide application assistance.
- Data Management & Verification: Reviews, analyzes, and verifies applicant income, tax data, and documents. Records, updates, and processes case information in systems such as HEAplus, AZTEC, or PMMIS.
- Referrals & Support: Refers clients to community resources and other assistance programs.
Customer Service Representative
National General Insurance
10.2019 - 03.2023
- Inbound Call Management: Respond to high-volume inquiries regarding property and casualty insurance policies.
- Policy Support & Changes: Process policy updates, handle billing questions/drafts.
- Updates records and note system as required
- Meets and maintains availability standards, schedule adherence and attendance guidelines
Legal Assistant
LawCent
08.2017 - 12.2018
- Administrative Support: Scheduling appointments, answering phones.
- Client Intake: Acting as the first point of contact for potential clients, conducting interviews, and gathering initial case facts.
- Heavy telephone contact with potential, current, and former clients.
Customer Service Representative
Conduent
06.2015 - 05.2017
- Contracted through the state of Arizona working with DES assisting customer with food stamps medical and cash assistance.
- Primarily high-volume inbound calls
- Actively listening to understand needs, accessing databases to provide information, resolving inquiries, and navigating multiple systems simultaneously.
- Healthcare/Medicare benefits, EBT.
Customer Service Manager
Goodwill Industries
10.2010 - 09.2013
- Responsible for customer assistance, cash register operation, sales/monetary transactions, opening/closing procedures.
- To maintain positive customer and employee relations; reporting any problems/complaints immediately to the store manager.
- To assist with inventory, display, merchandising and placement of stock on sales floor, stock rotation and mark-downs.
- To assist with picking/straightening up or arranging merchandise and housekeeping tasks to ensure neat, clean and safe working environment.
- To become familiar with and use proper handling techniques and equipment to ensure safe handling of merchandise.
- To become familiar with and follow store policies and procedures as well as general company policies.
- To be aware of possible damage, theft or potential safety hazards, reporting observations immediately to store manager.
- Follows and enforces all company procedures.
- Performs other duties as requested.
Education
High school diploma -
Brookshire Academy
Skills
- Scheduling
- Word
- Medical terminology
- Management
- Communication skills
- Retail sales
- Team Building
- Delegation
- Microsoft Excel
- Microsoft Word
- Call Center
- CSR
- Medical scheduling
- Time management
- Inventory
- Microsoft Office
- Organizational skills
- Customer Service
- Training
- EMR systems
- Insurance verification
- Waystar
- Customer Support
Timeline
Care Navigator
ArchWell Health
07.2025 - Current
Eligibility Worker II
State of Arizona
08.2023 - 07.2025
Customer Service Representative
National General Insurance
10.2019 - 03.2023
Legal Assistant
LawCent
08.2017 - 12.2018
Customer Service Representative
Conduent
06.2015 - 05.2017
Customer Service Manager
Goodwill Industries
10.2010 - 09.2013
High school diploma -
Brookshire Academy