Luz Jusino
East Hartford,CT
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
17
17
years of professional experience
Work History
Care Navigator
UnitedHealthcare
REMOTE, CT
04.2023 - Current
- Participated in quality improvement initiatives within the organization aimed at improving overall outcomes for patients served.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Coordinated appointments with primary care providers, specialists, and other medical personnel.
- Reached out to doctors and healthcare providers to inquire about orders.
- Identified community resources that could assist with meeting basic needs such as food banks or housing services.
- Maintain confidential health information according to state and federal regulations including HIPAA.
Medical Assistant
Hartford Healthcare Neurosurgery
Hartford, CT
06.2019 - 04.2023
- Filed insurance claims forms in accordance with applicable regulations.
- Supported administrative staff by processing payments.
- Answered 30 calls per shift to assist with customer questions and concerns.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
School Bus Driver
Autumn Transportation
Hartford, CT
08.2011 - 06.2019
- Operated bus safety lighting to increase safety during bus stop boarding and departing.
- Communicated effectively with parents regarding student transportation issues.
- Acquired and maintained certification in basic first aid and CPR.
- Reported accidents and completed required reports.
- Cleaned and sanitized bus interiors to lessen germ spread.
Medical Assistant
Avon Medical Group
Avon, CT
12.2006 - 06.2011
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Coordinated appointments, meetings and conferences.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Performed CPT and ICD-9 codes and modifiers to ensure accurate billing procedures were followed for an average of 50 patient records per day.
Education
Certificate - Medical Assisting
Fox Institute of Business
West Hartford, CT12-2006
Skills
- Data Collection and Data Entry Skills
- Resolving Problems
- Time Management
- Customer Service
- Medical Terminology
- Insurance Verification
- Insurance Claims
- 50 WPM Typing Speed
- HIPAA Guidelines
- Microsoft Office
- Microsoft Excel
- Microsoft Powerpoint
- Microsoft Outlook
- SharePoint
- EPIC
Languages
English
Professional
Spanish
Professional
Timeline
Care Navigator
UnitedHealthcare
04.2023 - Current
Medical Assistant
Hartford Healthcare Neurosurgery
06.2019 - 04.2023
School Bus Driver
Autumn Transportation
08.2011 - 06.2019
Medical Assistant
Avon Medical Group
12.2006 - 06.2011
Certificate - Medical Assisting
Fox Institute of Business