Operating systems (Windows and MacOS)
Stephanie Mattock
Customer Service
San Diego,CA
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills.
Recently obtained my Bachelor of science in public from San Diego State University. Passionate to make a difference at a community level.
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Lead Bartender
Poseidon Project Bay Park
San Diego, CA
08.2021 - Current
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
SDSU Intern
Health & Human Services Agency
San Diego, CA
08.2019 - 05.2021
- Conducted focus groups in all HHSA regions
- Created questions and software for data collection
- Attended Homeless Outreach events and temporary lodging sites to collect qualitative and quantitative data to provide an evaluation of data to the county
- Responsibilities included: clerical work, data entry, conducting emails, filing electronic forms via SharePoint, Microsoft, Office, Excel, PowerPoint, and Teams
- Delivered clerical support by handling range of routine and special requirements.
- Contributed to content creation for company website.
- Skills gained: interpreting and explaining regulations and county procedures, interviewing clients, building trust with clients, analyzing data, effectiveness, and results of a health program.
Client Relations Specialist
J2 Global
San Diego, CA
12.2015 - 01.2017
- Specialized in the department of global voice services
- Our team-high worked in a high-volume call center calls included; VIP customer service, technical support for clients, and all escalated from our level one customer service team.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Customer Service Representative
Premium Quality Lighting
Simi Valley, CA
08.2013 - 12.2015
- Responded to customer comments and questions via LiveChat during shifts.
- Resolved concerns with products or services to help with retention and drive sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Referred complex issues relating to online order system or technology to help desk for further evaluation.
- Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
Server
Baja Beach Café
San Diego, CA
09.2019 - 03.2020
Lead Server
The Field Irish Pub
San Diego, CA
09.2017 - 05.2019
Education
Bachelor of Science - Public Health
San Diego State University
01.2019 - 05.2021
Associate of Science - Allied Health
San Diego Mesa College
San Diego, CA 01.2017 - 05.2019
Skills
Client Relationships
undefinedAdditional Information
- Relationship Building
- Connectedness
- Client Relations
- Achiever
- Disciplined
Software
Office suites (Microsoft Office, G Suite)
Presentation software (PowerPoint, Keynote)
Spreadsheets (Excel, Google Spreadsheets, etc)
Communication and collaboration tools (Slack, Skype, etc)
Timeline
Lead Bartender
Poseidon Project Bay Park
08.2021 - Current
Server
Baja Beach Café
09.2019 - 03.2020
SDSU Intern
Health & Human Services Agency
08.2019 - 05.2021
Bachelor of Science - Public Health
San Diego State University
01.2019 - 05.2021
Lead Server
The Field Irish Pub
09.2017 - 05.2019
Associate of Science - Allied Health
San Diego Mesa College
01.2017 - 05.2019
Client Relations Specialist
J2 Global
12.2015 - 01.2017
Customer Service Representative
Premium Quality Lighting
08.2013 - 12.2015
Similar Profiles
Shejin A SalimShejin A Salim
HSE Officer at Current Project : Harvest Ammonia Project Client: Fertiglobe, ADNOC Location : Taziz Derivative Park, RuwaisHSE Officer at Current Project : Harvest Ammonia Project Client: Fertiglobe, ADNOC Location : Taziz Derivative Park, Ruwais
Lilah CollinsLilah Collins
Assistant Kindergarten Teacher at Bay Area Music ProjectAssistant Kindergarten Teacher at Bay Area Music Project
Lilah CollinsLilah Collins
Assistant Kindergarten Teacher at Bay Area Music ProjectAssistant Kindergarten Teacher at Bay Area Music Project
LUANA CALÒLUANA CALÒ
Inside Sales Associate at WFG FinancialInside Sales Associate at WFG Financial
Marios AndreouMarios Andreou
Whole Body Team Member at Wholefoods MarketWhole Body Team Member at Wholefoods Market