Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Zachary Oliff

Palm Springs,CA

Summary

Dynamic and results-oriented professional with a proven track record in enhancing guest experiences through exceptional customer service and team leadership. Expertise in efficiently managing workflows while fostering a collaborative environment that drives high performance. Strong interpersonal skills and a customer-centric approach contribute to positive outcomes and organizational success. Committed to continuous improvement and delivering outstanding results in every endeavor.

Overview

4
4
years of professional experience

Work History

Lead Bartender

Tommy Bahama Restaurant & Bar
02.2023 - Current
  • Building fantastic relationships with guests, and always going above and beyond to ensure they have an excellent experience.
  • Led team meetings to discuss performance metrics, fostering a culture of continuous improvement.
  • Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
  • Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
  • Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Collaborated with management to create enticing promotions for special events and holidays, driving increased foot traffic to the establishment.
  • Participated in local community events as a representative of the establishment, promoting brand visibility and fostering new business opportunities.

Shift Manager

Starbucks
08.2022 - 02.2023
  • Building fantastic relationships with guests, and always going above and beyond to ensure they have an excellent experience.
  • Coordinated employee schedules to guarantee full-time staffing.
  • Prepared operations data to produce comprehensive reports to management.
  • Identified needs of customers promptly and efficiently.
  • Analyzed sales reports for trends to identify areas for improvement, or growth opportunities.

Airbnb Property Manager

Airbnb
11.2021 - 05.2022
  • Planned, scheduled, and coordinated general maintenance and repairs for residential properties under management.
  • Ensured compliance with all applicable laws related to short-term rentals.
  • Responded to guest inquiries promptly by phone, email, or text.
  • Resolved customer service issues quickly and professionally when they arose.
  • Oversaw the logistics of guest checkout and facilitated timely turnover for the following guest check-in.
  • Managed property listings, ensuring accurate descriptions and competitive pricing to maximize occupancy rates.
  • Coordinated guest communications, addressing inquiries and resolving issues promptly to enhance guest satisfaction.

Education

Graduate Certificate in I.T / Networking - Information Technology

University of North Sydney
10-2021

Graduate Certificate | Computer Science - Computer Programming

Ourimbah University
09-2020

Skills

  • Strong grasp of technology and artificial intelligence
  • Building fantastic relationships with guests
  • Product knowledge & researching new products
  • Communication
  • Leading by example
  • CRM proficient
  • Active listening
  • Strong team collaborator

Education and Training

other

Timeline

Lead Bartender

Tommy Bahama Restaurant & Bar
02.2023 - Current

Shift Manager

Starbucks
08.2022 - 02.2023

Airbnb Property Manager

Airbnb
11.2021 - 05.2022

Graduate Certificate in I.T / Networking - Information Technology

University of North Sydney

Graduate Certificate | Computer Science - Computer Programming

Ourimbah University

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