Kelly Burns
Merchantville,NJ
Summary
With a proven track record at Acme, I excel in customer service and CRM, adeptly handling high-stress situations and complex customer needs with empathy and efficiency. My expertise in active listening and problem resolution has significantly enhanced customer satisfaction and loyalty, showcasing my ability to drive positive outcomes in fast-paced environments.
Overview
1
1
Certification
Work History
Customer Service Representative
Acme
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Call Center Customer Service Representative
Acme
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Documented and detailed calls and complaints using call center's CRM database.
- Addressed customer account discrepancies and concerns.
Education
No Degree - Business Administration And Management
Manor Junior College
Elkins Park, PASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Complaint handling
- Payment processing
- Order processing
- Customer relationship management (CRM)
Certification
Certified Medical Assistant
Timeline
Customer Service Representative
Acme
Call Center Customer Service Representative
Acme
No Degree - Business Administration And Management
Manor Junior College
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