Shalom Zamorano
Lawrenceville,GA
Summary
Knowledgeable Student talented at learning quickly and adding value to any team. Strong history of successful projects using leadership, communication and teamwork to complete tasks. Solid academic achievement paired with demonstrated commitment and integrity.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Beauty Consultant
Walgreens
Suwanee, GA
03.2023 - Current
- Assisted customers in selecting products based on their individual needs and preferences.
- Demonstrated knowledge of the latest makeup trends and techniques.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Organized beauty events such as makeovers, workshops, and demonstrations.
- Suggested personalized skin care routines for clients, keeping skin type and skin conditions in mind.
- Handled cash register transactions accurately and efficiently.
- Tracked inventory levels of beauty products and restocked shelves when necessary.
- Ensured all equipment was clean and sanitized between uses for safety reasons.
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
Insurance Customer Service Representative
TTEC
Lawrenceville, GA
10.2022 - 02.2023
- Advised customers on available coverage options that best fit their individual needs.
- Developed strong relationships with clients by providing exceptional customer service.
- Answered insurance-related questions and discussed product offerings with prospective customers to meet unique needs.
- Conducted follow-up calls to ensure satisfactory resolution of customer issues.
- Ensured compliance with company guidelines and regulatory standards when dealing with customers' accounts or policies.
- Entered leads and new applications, pulled data reports, and submitted changes to attract and retain customers and increase business.
- Investigated discrepancies between actual charges and expected premiums.
Call Center Representative
Uhaul Moving And Storage
Lawrenceville, GA
02.2022 - 09.2022
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Updated customer accounts, addresses and contact information within call management databases.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Navigated through computer systems to review information and respond appropriately to callers.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Offered resolutions to de-escalate calls and solve customer issues.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth.
Stocker
Walmart
Suwanee, GA
04.2020 - 08.2021
- Provided customer service by answering questions about product location, price and availability.
- Greeted customers and retrieved requested products to drive satisfaction.
- Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
- Updated product labels to reflect accurate pricing.
- Palletized merchandise for easy movement to sales floor locations.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
Babysitter
Family Home
Lawrenceville, GA
06.2019 - 03.2020
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Engaging in age-appropriate activities like reading stories or playing games.
- Helped complete homework, school projects and chores.
- Encouraging healthy physical activity by taking walks together or playing games outside.
- Instructing children in basic hygiene practices such as brushing teeth or washing hands.
- Met and communicated regularly with parents to discuss children's activities and development.
Education
Associate of Applied Science - Dental Assistant
Gwinnett Technical College
Lawrenceville, GA05-2025
High School Diploma -
Peachtree Ridge High School
Suwanee, GA05-2022
Skills
- Client Engagement
- Skin Care
- Products Knowledge
- Relationship Building
- Client Relationship Building
- Retail Experience
- Customer Service
- Maintaining Client Records
- Payment Processing
- Complaint Resolution
- Homework Assistance
- Child Supervision
- Schedule Management
- Product Tagging
- Product Organization
- Shelf Stocking
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- BLS certification
- High School Diploma 3.6 GPA (honors graduate)
Timeline
Beauty Consultant
Walgreens
03.2023 - Current
Insurance Customer Service Representative
TTEC
10.2022 - 02.2023
Call Center Representative
Uhaul Moving And Storage
02.2022 - 09.2022
Stocker
Walmart
04.2020 - 08.2021
Babysitter
Family Home
06.2019 - 03.2020
Associate of Applied Science - Dental Assistant
Gwinnett Technical College
High School Diploma -
Peachtree Ridge High School
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