Conscientious professional with extensive experience advocating for personal recovery and well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
5
5
years of professional experience
Work History
Program Manager
Devereux Advanced Behavioural Health
12.2023 - 01.2025
Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
Promoted residents' health and well-being by organizing diverse activities for physical, mental and social stimulation.
Arranged for ongoing housekeeping to keep home areas clean, neat and properly sanitized.
Protected clients' monies and property by tracking spending and reconciling accounts.
Created staff work schedules so each shift had appropriate number of employees for coverage.
Mentored and coached staff to improve performance and interactions with residents.
Provided leadership, guidance and support to staff members.
Director of Housing
Quantum Behavioral Health
11.2020 - 12.2023
Hire and train behavioral health techs(16+) for three housing units.
Oversee daily operations of all three sober living units while making sure company procedures and policies are followed.
Administered staff training programs to improve daily management of housing staff.
Work directly with all clients to ensure all their recovery needs are met.
Help clients with aftercare needs, such as housing funding and placement.
Peer Recovery Specialist
Ocean Mental Health
05.2020 - 11.2020
Maintained client confidentiality and adhered to HIPAA guidelines.
Documented case management activity for accurate, reliable records.
Assessed individuals' needs and planned bespoke recovery programs to achieve personalized goals.
Improved relapse prevention rates with targeted recovery program mentoring.
Lead Mental Health Technician
GenPsych Mental Health
12.2019 - 08.2020
Developed and maintained positive relationships with clients to create safe and supportive environment.
Applied de-escalation and limit-setting techniques to promote patient cooperation.
Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
Performed scheduled patient safety checks and documented results to establish patients' well-being.
Monitored patient behavior and immediately reported changes to counselors.
Education
No Degree - CPRS Training
CCAR
2020
GED -
Point Pleasant
06-2001
Skills
Excellent verbal and written communication skills
Approachable and reliable
Strong leadership skills while being part of a team
Timely decision making and prioritizing
Knowledgeable with 12-step programs and peer support models
Proficient in public speaking while working with peers on addiction and recovery issues
Timeline
Program Manager
Devereux Advanced Behavioural Health
12.2023 - 01.2025
Director of Housing
Quantum Behavioral Health
11.2020 - 12.2023
Peer Recovery Specialist
Ocean Mental Health
05.2020 - 11.2020
Lead Mental Health Technician
GenPsych Mental Health
12.2019 - 08.2020
No Degree - CPRS Training
CCAR
GED -
Point Pleasant
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Nellisa KeeneNellisa Keene
Direct Support Professional at Devereux Advanced Behavioural HealthDirect Support Professional at Devereux Advanced Behavioural Health