Dequantez Shannon
Springfield,TN
Summary
Veteran retail management professional with demonstrated success in building and motivating teams to achieve and surpass objectives in sales, service and performance. Skilled at loss prevention, recordkeeping and team leadership. Always working to enhance revenue and boost customer satisfaction. Hardworking and passionate job seeker with strong organizational skills.
Overview
7
7
years of professional experience
Work History
Sales Floor Supervisor
Lowes Home Improvment
Springfield, TN
03.2017 - Current
- Taught salespeople to close deals and improve sales performance to increase revenue for company.
- Trained and supported sales force with closing deals.
- Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
- Demonstrated product and answered questions for prospective customers.
- Partnered with operations team to achieve company revenue and profit goals.
- Overcame objections and closed sales while following company policies and legal requirements.
- Supervised, tasks, personnel and clients for Lowe's Pro company with high sales numbers.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
Cashier
Kroger
Springfield, TN
01.2015 - 03.2017
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Collected and authorized payments of guests.
Education
Bachelor of Science - Police Science
Austin Peay State University
Clarksville, TN12.2022
Associate of Science - History
Volunteer State Community College
Gallatin, TN12.2020
High School Diploma -
Springfield High School
Springfield, TN05.2017
Skills
- Health and Safety Procedures
- Cash Register Operations
- Merchandise Quality Assurance
- Corrective Actions
- Cash Handling and Reconciliation
- Recruitment and Training
- Scheduling and Time-Tracking
- Inventory Control Processes
- Customer Service and Assistance
- Office Equipment
- Goal Attainment
- Activities Management
- Microsoft Office
- Basic math
- Self-motivated professional
- Collaboration
- Flexible & Adaptable
- Customer Service
Timeline
Sales Floor Supervisor
Lowes Home Improvment
03.2017 - Current
Cashier
Kroger
01.2015 - 03.2017
Bachelor of Science - Police Science
Austin Peay State University
Associate of Science - History
Volunteer State Community College
High School Diploma -
Springfield High School
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