Tearra Harding
Little Elm,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating
partnerships and growing businesses.
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
13
13
years of professional experience
Work History
Member Retention Specialist
AAA Texas Headquarters
Coppell, TX
03.2010 - 03.2022
- Utilized knowledge of customer experience to create specialized plans for customer retention.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Reviewed successes and failures to learn from previous mistakes.
- Implemented employee incentive programs to promote positive work culture and increase retention.
- Made 100+ sales calls weekly to existing and new customers for business growth.
- Documented performance review schedule and monitored management for timely completion.
Little Lady Leaders
Non Profit Organization
Carrollton, TX
01.2021 - 01.2022
- Served on Little Lady Leader board Inc and committees to boost program planning and administration.
- Arranged travel plans and secured accommodations for board members traveling for business to build non profit organization.
- Helped with office tasks, taking messages, scanning documents and answering phone inquiries.
- Sent email reminders regarding upcoming volunteer events to community leaders and civic groups.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
Education
Bachelor of Science - Science in Business
Colorado Technical University
Colorado Springs, CO03.2019
Skills
- Performance Appraisal
- Termination Documentation
- Database Maintenance
- Microsoft Office
- Complex Problem Solving
- Customer Account Management
- Responding to Difficult Customers
- Customer Retention Strategies
- Verbal and Written Communication
- Multitasking and Prioritization
- Data Entry and Maintenance
- Building Customer Trust and Loyalty
Timeline
Little Lady Leaders
Non Profit Organization
01.2021 - 01.2022
Member Retention Specialist
AAA Texas Headquarters
03.2010 - 03.2022
Bachelor of Science - Science in Business
Colorado Technical University