N'yana Alfred
Montgomery,AL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking and competent research intern with extensive knowledge in clinical laboratory operations. Punctual and professional, willing to work various shifts and driven to perform successfully in solitary role or as part of team.
Overview
2
2
years of professional experience
Work History
Frontline Specialist
Sam's Club
Montgomery, AL
04.2022 - Current
- Greeted customers and provided excellent customer service.
- Resolved customer complaints in a timely manner.
- Processed returns, exchanges, and refunds according to company policy.
- Provided accurate information regarding store merchandise availability.
- Operated cash registers and other POS systems accurately and efficiently.
- Collaborated with team members to promote a positive work culture within the store environment.
- Utilized effective communication techniques when interacting with customers or colleagues.
- Participated in weekly team meetings to discuss performance goals and objectives.
- Trained new employees on proper use of equipment and safety protocols.
- Managed the checkout process in a timely manner while providing friendly customer service.
- Greeted each guest warmly, offered assistance and provided information about operations and personnel.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Nanadrop 2000 to Quantitate DNA
Alabama State University
Montgomery, Alabama
04.2024 - 04.2024
- Conducted DNA collection in accordance with established protocols.
- Ensured informed consent was obtained from all participants prior to collection.
- Maintained accurate records of collected samples, including data entry into a secure database system.
- Transported collected materials safely and securely to designated laboratories for processing according to established protocols.
- Inspected equipment used during the DNA collection process on a regular basis, reporting any malfunctions or damage promptly.
Research Intern
Caffine concentration preparartion and Drosophila
Montgomery, AL
10.2023 - 11.2023
- Developed survey questions to assess the impact of research projects.
- Collaborated with other interns to ensure efficient completion of research tasks.
- Gathered and analyzed data using qualitative methods such as interviews and focus groups.
- Created detailed reports summarizing the findings from various research studies.
- Prepared presentations outlining research results for senior management team members.
- Performed quality control checks on data sets prior to analysis.
- Communicated regularly with team members via email or telephone regarding project-related matters.
- Performed statistical analysis on data and results, identifying and utilizing appropriate techniques.
- Recorded and sorted analytic data to identify important trends.
Intern
Rehab Asscociates-Jackson Hospital
Montgomery, AL
06.2023 - 07.2023
- Maintained accurate documentation of progress notes and daily logs according to guidelines established by the American Physical Therapy Association.
- Utilized various equipment such as parallel bars for gait training or upper extremity weights for strengthening exercises.
- Cleaned and organized work area and disinfected equipment after treatment to maintain cleanliness and presentation of establishment.
Education
Bachelor of Science - Biology
Alabama State University
Montgomery, AL05-2024
Skills
- Customer Retention Strategies
- Product Sales
- Customer Service
- Teamwork and Collaboration
- Understanding Customer Needs
- Professional phone voice
- Excellent Communication
- Time Management
- Team building
- Organizational Skills
- Calm Under Pressure
- Self Motivation
- Continuous Improvement
- Attention to Detail
- Problem-Solving
- Analytical Thinking
- Multitasking and Organization
- Machine Learning
- Undergraduate research
- Flexible Schedule
Timeline
Nanadrop 2000 to Quantitate DNA
Alabama State University
04.2024 - 04.2024
Research Intern
Caffine concentration preparartion and Drosophila
10.2023 - 11.2023
Intern
Rehab Asscociates-Jackson Hospital
06.2023 - 07.2023
Frontline Specialist
Sam's Club
04.2022 - Current
Bachelor of Science - Biology
Alabama State University