Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Citlalix Estrada De La Luz

Austin,TX

Summary

Aspiring dental assistant with hands-on training in radiography, sterilization, and chairside techniques. I am a recent Dental Assistant graduate and I am seeking an opportunity to gain real-world experience.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Frontline Specialist

Sams Club
08.2022 - 02.2024
  • Primarily stationed at Member Services providing top-tier customer support by addressing inquiries, resolving issues, and ensuring a positive member experience.
  • Assisted members with memberships, returns, and general questions, maintaining a friendly and professional demeanor.
  • Trained new team members on customer service best practices and Sam's Club policies.
  • Managed high volumes of customer transactions at the cashier, ensuring efficient and accurate checkout processes.
  • Demonstrated strong problem solving skills by quickly resolving member concerns, helping to retain customer satisfaction and loyalty.
  • Collaborated with team members and management to maintain a clean, organized, and welcoming service area.

Education

Dental Assistant -

Sonrisas Training Center
02-2025

High School Diploma -

Juan Navarro High School
06-2022

Skills

  • Customer Service and Member Relations
  • Payment Processing
  • Conflict Resolution and Problem Solving
  • Team Collaboration and Training
  • Communication and Active Listening
  • Attention to Detail

Certification

  • CPR certificate
  • RDA license in progress

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Frontline Specialist

Sams Club
08.2022 - 02.2024

Dental Assistant -

Sonrisas Training Center

High School Diploma -

Juan Navarro High School
Citlalix Estrada De La Luz