Mary Xaysanasongkham
Algonquin,IL
Summary
Collaborative and adaptable individual with a solid background in customer service and team support. Recognized for strong organizational skills and problem-solving abilities, contributing to streamlined operations and improved guest experiences. Detail-oriented professional with strong skills in payment processing and customer service. Experienced in managing transactions and enhancing guest relations, committed to creating a positive experience for all clients.
Overview
3
3
Languages
1
1
Certification
3
3
years of professional experience
Work History
Frontline member specialist
Sam's Club
Holland, Michigan
09.2023 - 07.2024
- Operated cash registers for member transactions and returns.
- Collaborated with team to restock shelves efficiently.
- Processed payments accurately using a cash register or point-of-sale system.
Front Desk Guest Service Agent
Cityflats Hotels
Holland, MI
07.2021 - 04.2022
- Managed check-in and check-out processes efficiently for all guests.
- Coordinated with housekeeping to ensure room readiness for incoming guests.
- Provided information about hotel amenities and local attractions to enhance guest experience.
- Maintained accurate records of bookings and guest information in the system.
- Assisted in processing payments and managing cash transactions securely.
Education
High School Diploma -
Roosevelt High School
Chicago, IL06-1999
Some College (No Degree) -
NEIU
Chicago, ILSkills
- Payment processing
- Cash handling
- Booking management
- Record keeping
- Guest relations
- Customer service
- Team collaboration
Languages
English
Professional
Thai
Limited
LAOS
Professional
Certification
- State of Michigan Pharmacy Technician License 2027
Timeline
Frontline member specialist
Sam's Club
09.2023 - 07.2024
Front Desk Guest Service Agent
Cityflats Hotels
07.2021 - 04.2022
High School Diploma -
Roosevelt High School
Some College (No Degree) -
NEIU