Janell Marshall
New Rochelle,New York
Summary
Highly driven and efficient professional committed to achieving excellence and measurable results in every endeavor. Possesses a proven track record of diligent performance, maximizing productivity, and streamlining complex processes. Seeking to leverage a strong work ethic and unwavering dedication to deliver optimal performance and exceed organizational goals in a challenging and rewarding environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Frontline Member Specialist
Sam’s Club
Elmsford, NY
06.2024 - Current
Achieved high member satisfaction by effectively resolving return and exchange issues. Streamlined checkout processes, contributing to daily performance goals. Enhanced team capabilities through comprehensive training of new associates.
Customer Service Representative
C&WJ Co-operative Credit Union
St.Elizabeth, Jamaica
10.2023 - 05.2024
Facilitated resolution of customer inquiries by employing strong communication and problem-solving strategies. Managed the opening of new accounts for members and offered expert advice on savings plans and loan products.
Education
BSc. - Logistics and Supply Chain Management
Caribbean Maritime University
11.2023
7 CSEC Subjects - Principles of Business, Social Studies, Human and Social Biology, Spanish, Geography, Mathematics and English Language
Bishop Gibson High School for Girls
06.2019
Skills
- Excellent verbal and written communication skills
- Interpersonal Skills
- Excellent Reasoning Ability
- Proficient in Microsoft Word, PowerPoint
- Impressive time management skills
- Customer driven
Certification
Certified Nursing Assistant
Timeline
Frontline Member Specialist
Sam’s Club
06.2024 - Current
Customer Service Representative
C&WJ Co-operative Credit Union
10.2023 - 05.2024
BSc. - Logistics and Supply Chain Management
Caribbean Maritime University
7 CSEC Subjects - Principles of Business, Social Studies, Human and Social Biology, Spanish, Geography, Mathematics and English Language
Bishop Gibson High School for Girls