Megan Pless
Kingsport,Tennessee
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction at Indian Ridge Animal Hospital. Excelled in product knowledge and money handling, significantly improving service delivery. Skilled in both scheduling and fostering positive experiences, demonstrating exceptional communication and organizational abilities. Achieved notable success in cross-training and supporting organizational leadership, showcasing versatility and a commitment to excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Indian Ridge Animal Hospital
09.2021 - Current
- Responded to customer requests for products, services, and company information.
- Implemented and developed customer service training processes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained up-to-date knowledge of product and service changes.
- Cross-trained and provided backup support for organizational leadership.
Education
High School Diploma -
Dobyns Bennett High School
05-2023
Skills
- Scheduling
- Product Knowledge
- Inbound and Outbound Calling
- Appointment Scheduling
- Money handling abilities
- Product Sales
Certification
- Certified Nursing Assistant (December 2022-Present)
Timeline
Customer Service Representative
Indian Ridge Animal Hospital
09.2021 - Current
- Certified Nursing Assistant (December 2022-Present)
High School Diploma -
Dobyns Bennett High School
Similar Profiles
Tony DEANTony DEAN
Veterinary Assistant at Indian Ridge Animal HospitalVeterinary Assistant at Indian Ridge Animal Hospital
LUJEAN VAUGHNLUJEAN VAUGHN
Clinical Nurse and Client Care Supervisor/RVT at Wheat Ridge Animal HospitalClinical Nurse and Client Care Supervisor/RVT at Wheat Ridge Animal Hospital
Haley SchommerHaley Schommer
RVT at Wheat Ridge Animal HospitalRVT at Wheat Ridge Animal Hospital