Zachary Harness

• Demonstrated strong multitasking skills by managing multiple tables without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Serve and mix drinks for customers, boosting satisfaction and repeat visits through attentive service

• Efficiently manage multiple tables, ensuring timely service and high customer turnover
• Collaborate with kitchen staff to deliver seamless dining experiences, enhancing team efficiency
• Resolve customer complaints swiftly, maintaining positive dining environments
• Upsell menu items, contributing to increased daily sales and revenue
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality

• Supported classroom maintenance and upkeep, organizing books, and materials.
• Managed classroom behavior effectively, creating positive learning atmospheres conducive to academic success.
• Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
• Mentored and tutored individual students needing additional help.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

• Effectively managed customer issues, ensuring a positive dining experience and building customer loyalty
• Partnered with kitchen staff to ensure timely food delivery, improving overall guest satisfaction and reducing wait times during peak hours
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.