Shayna Ishiki
Cedar Hill,TX
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Public Safety Dispatcher
Mesquite Police Department
04.2024 - 10.2024
- Prioritizing Safety first in both first responders and the community with each call/dispatch
- Fielded 911 emergency and non-emergency calls and determined level of support that was needed for response.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Requested law enforcement, fire and ambulance services for emergency calls.
- Remained calm in very high-pressure situations and kept callers on line until law enforcement arrived on scene.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Assisted callers in emergency situations with appropriate information and support.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Input information from calls into system using CAD and maintaining accuracy of details.
Security Officer
CBRE
08.2022 - 04.2024
- Handle security issues in timely manner
- Enforce company rules and policies for staff and guests
- Follow company protocol at all times
- Carry out CCTV surveillance and patrols
- Quick to learn weak spots on specific sites and pay them extra attention Work on commercial and retail sites
- Report safety concerns both in writing and verbally
- Approach incidents calmly and professionally
- Recommended and helped implement standardization of procedures across all shifts
- Work as collaborative team
- Assigned to multiple sites, with good adaptation to new systems
- Request law enforcement or medical as needed
Customer Service Representative
CBRE
06.2021 - 08.2022
- Prioritizing level of urgency with each calls and directing caller to the correct department
Assisted calls with medical/fire emergencies following AT&T protocol - Manage telephone complaints and requests from client/staff daily
- Perform regular assessments regarding customer complaints and provide suggestions to improve customer satisfaction
- Provided quality customer service in high-volume call center processing data and assisting with online service
- Tracked all customer communications to ensure account accuracy and followed up on resolutions as needed
- Efficient in online record keeping programs to maintain and update each client /customer interactions.
- Collaborating and communicating with different departments within AT&T company/subcontractors
- Collaborated with co workers to reduce delay response time and ensure client satisfaction
Security Officer
CBRE
02.2020 - 06.2021
- Manage in-person and telephone complaints and requests from Property Management and Tenants
- Perform regular assessments regarding customer complaints and provide suggestions to improve customer satisfaction and safety
- Semi Weekly/Monthly trainings to maintain quality customer service and proper security protocols
- Handle security issues in timely manner
Patrol sites on foot and monitor areas remotely - Enforce company rules and policies
- Issue security badges and screens visitors
- Respond to incidents in accordance with company protocols
- Collaborating with Co worker to maintain consistent safety and excellent service
- Request law enforcement or medical as needed
Teacher
Kiest Park Christian Academy
03.2015 - 04.2017
- Developed and executed lesson plans
- Adapt lesson plans and teaching methods to students with different learning styles
- Promoting positive and interactive learning environment at all points
- Fostered relationships with students, parents, and other educators to help students excel
Teacher
Orange Moon Preschool Academy LLC
08.2012 - 04.2014
- Supported mentor teacher throughout lessons by preparing materials and answering student questions
- Developed and executed lesson plans [with assistance from mentor teacher]
- Maintaining creative Reggio Emilia inspired classroom/school community. Adapt lesson plans and teaching methods to students with different learning styles
- Adapt provided lesson plans to students’ unique learning needs
Material Handler
Pecan Deluxe Co
02.2012 - 05.2012
- Maintain close adherence to all protocols and best practices
- Charged with moving various materials to and from main production area
- Build and maintain productive relationships with team members, machine operators, and other personnel
Teacher Aide
Cliff Temple Baptist Church CDC
01.2011 - 02.2012
- Supported teacher with lessons by preparing teaching materials
- Assisted with classroom upkeep including supply inventory/curriculum /learning materials
- Attended monthly trainings to improve student/parent/teacher relations
Education
High School Diploma -
Sunset High
Dallas, TX05.2007
Skills
- Follow Dispatch protocols to ensure consistency
- Approach calls calmly and professionally during high stress situations
- Prioritizing level of urgency with each calls and directing caller to correct departments
- Collaborated with co workers to reduce delay response time and ensure safety
- Detail Oriented
- Excellent Oral/Written communication with client and colleagues
- Ability to organize information and data
- Proactive in conflict resolution
- Capable and receptive to new concepts/ideals for work improvement
Certification
- AHA CPR/AED Certified July 2024 - July 2026
- Cardiac Emergency Communications/TCPR Certified August 2024 - August 2026
- EMD Certified June 2024 - June 2026
Timeline
Public Safety Dispatcher
Mesquite Police Department
04.2024 - 10.2024
Security Officer
CBRE
08.2022 - 04.2024
Customer Service Representative
CBRE
06.2021 - 08.2022
Security Officer
CBRE
02.2020 - 06.2021
Teacher
Kiest Park Christian Academy
03.2015 - 04.2017
Teacher
Orange Moon Preschool Academy LLC
08.2012 - 04.2014
Material Handler
Pecan Deluxe Co
02.2012 - 05.2012
Teacher Aide
Cliff Temple Baptist Church CDC
01.2011 - 02.2012
- AHA CPR/AED Certified July 2024 - July 2026
- Cardiac Emergency Communications/TCPR Certified August 2024 - August 2026
- EMD Certified June 2024 - June 2026
High School Diploma -
Sunset High
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