Summary
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

SPC Nana Abena Dokua Agyeman Prempeh

Hartford,CT

Summary

Solutions-focused, versatile management professional offering a comprehensive background supporting U.S. military operations in roles of increasing responsibility during a 2 year career in the Army. Effective communicator who quickly masters new roles and technologies to achieve positive results. A Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Work History

25U- Signal systems support specialist

United States Army (National Guard)
04.2024 - Current

Supervise, install, employ, maintain, troubleshoot and assisted users with battlefield signal support systems, terminal devices, satellite communications equipment and automated telecommunications computer systems, to include local area networks, wide area networks and routers. Integrated signal systems and networks; performed unit and battalion level maintenance on authorized signal equipment and associated electronic devices; I was also second in charge of the only retransmission team for the 75th Fires BDE on Fort sill for a time period of over 1 year. Trained and provided technical assistance to users of signal equipment; and operated and performed preventive maintenance checks and services (PMCS) on assigned vehicles and power generators.

Consistently had signal systems up and running. Under heavy hail and high winds still performed duties of keeping communication up for the entire base. Safely performed all duties under any conditions.

Spearheaded the implementation of new support tools that boosted productivity among team members.

Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.

Cybersecurity System Vunerability Specialist

Google
02.2024 - 04.2024
  • Developed strong client relationships through consistent communication and attentive service.
  • Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
  • Followed all company policies and procedures to deliver quality work.
  • Earned recognition as a top performer consistently exceeding targets throughout my tenure as a specialist in the field.
  • Assist in the implementation of Security Policies and procedures to protect organizational Assets and sensitive information.
  • Monitor security systems and tools including firewalls, intrusion detection systems (IDS).
  • Conduct Security Assessments and Audits to identify vulnerabilities and weaknesses in the organization's infrastructure.
  • Respond to security incidents, perform analysis and provide recommendations for mediation.
  • Maintain documentation of security incidents, procedures, and best practices.

Education

Signal Support

US Army School of Cyber Operations & Communication
Fort Eisenhower, GA
11.2024

Bachelor of Science - Neuroscience

Rutgers University-Newark
Newark, New Jersey, United States
05.2024

Soldier - Basic Combat Training

Army BCT
Fort Jackson, SC
2024

High School Diploma -

Achimota High School
Achimota
05.2015

Skills

  • Confidential Security Clearance
  • Firearms safety training
  • Effective team leader
  • Critical thinking
  • Active listening
  • Computer/Radio systems maintenance
  • Hardware troubleshooting
  • Operating System Knowledge
  • Network Troubleshooting
  • Empathy and patience
  • Remote Support
  • Incident Management
  • Teamwork and Collaboration
  • Problem-Solving
  • Customer Service
  • Multitasking Abilities
  • Organizational Skills
  • Excellent Communication
  • Attention to Detail
  • Time management abilities
  • Device Installation
  • Team Collaboration
  • Customer service expert
  • Problem-solving aptitude
  • Technical Troubleshooting
  • Reliable
  • Analytical Skills
  • Technical Documentation
  • Professionalism

Accomplishments

Google Cybersecurity certification

CompTIA Security+

CompTIA Network+

CompTIA A+

Cisco Certified Network Associate (CCNA)

Associate Electronics Technician (CETa)

Computer Service Technician (CST)

Wireless Communications Electronics Technician (WCM)

Certified in Risk and Information Systems Control (CRISC)

Certified Information Systems Security Professional (CISSP)

Additional Information

Professional Development


NIST Framework Integration Specialist


Played a pivotal role in actively contributing to the integration of NIST SP 800-50 and SP 800-18 frameworks into organizational cybersecurity policies. Ensured alignment with industry standards and best practices, demonstrating a deep understanding of framework integration.


Risk Management Framework Expertise


Spearheaded the execution of NIST SP 800-37, overseeing the seamless integration of the Risk Management Framework (RMF) into organizational processes, leading to effective Risk mitigation strategies.


Advanced Vulnerability Management


conducted in-depth assessments to proactively identify and address potential risks to the the organization.



Timeline

25U- Signal systems support specialist

United States Army (National Guard)
04.2024 - Current

Cybersecurity System Vunerability Specialist

Google
02.2024 - 04.2024

Signal Support

US Army School of Cyber Operations & Communication

Bachelor of Science - Neuroscience

Rutgers University-Newark

Soldier - Basic Combat Training

Army BCT

High School Diploma -

Achimota High School
SPC Nana Abena Dokua Agyeman Prempeh
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