Yoel Salgado
FL
Overview
12
12
years of professional experience
Work History
25U- Signal Operation Support Specialist
United States Army (Active Duty)
10.2021 - 05.2024
- Supervisor and assisted with battlefield signal support system and terminal devices
- Created, aligned, and optimized electrical instrumentational and testing equipment
- Maintaining accountability for assigned vehicles and equipment, safeguarding valuable assets critical to mission success
- Resolved complex communication issues with a combination of troubleshooting techniques and equipment replacements
- Adopted quickly to new technology advancement, staying current with industry standards and best practices
- Complete routine maintenance on vehicles to keep them in working order
- Adhered strictly to security protocols while transporting classified materials or high-value assets between military installations.
Director of Security
Allied University
05.2019 - 09.2021
- Pre Train and managing staff
- Manage payroll for my staff
- Manage staff schedule
- Monitor and review the entire condominium using CCTV while performing dispatch duties
- Front desk/Receiving clerk services
- Report all incidents, accidents, and medical emergencies to law enforcement
- Provides customer service to clients and residents
- Manage residential area without any supervision.
Security Supervisor
Allied University
08.2018 - 05.2019
- Pre Train and managing staff
- Manage payroll for my staff
- Manage staff schedule
- Monitor and review the entire condominium using CCTV while performing dispatch duties
- Front desk/Receiving clerk services
- Report all incidents, accidents, and medical emergencies to law enforcement
- Provides customer service to clients and residents
- Manage residential area without any supervision.
Uber/Lyft Partner
Uber/ Lyft
01.2018 - 07.2018
- Pick up Passengers at pre-arranged locations
- Provide quality customer service to all passengers
- Assist passengers in loading and unloading luggage to enhance customer care
- Communicated with passengers regarding estimating time of arrival
- Displayed adaptability in navigating various driving conditions and environments, ensuring passenger safety at all times
- Followed designated routes and schedules while operating vehicles
- Monitor traffic patterns and adjust routes to minimize travel time.
Bilingual Advance Tech Support / Customer Service
AT&T
06.2014 - 12.2017
- Answer customer telephone calls regarding existing accounts
- Make changes as requested by customers on accounts
- Answer all questions and concerns about services and escalate calls appropriately
- Consult with customers to evaluate needs and determine the best option for customers
- Upgrade customer service per request and offer additional service packages or options
- Have open and use multiple programs and systems in every transaction.
Command Center Security / Gatehouse
US Security
09.2012 - 06.2014
- Watch for irregularities, such as security breaches, facility and safety hazards, and emergency situations
- Patrol assigned areas on foot or in motor vehicles, to ensure personal, building, and equipment
- Prepares routine, standardized reports
- Perform periodic checks of emergency call boxes and/or street lights to ensure proper functioning; report all malfunctioning as required
- Provide the best customer service experience to all residents.
Education
A.S. - Criminal Justice
Everest Institute
CDL Class A -
The CDL School
03.2024
Skills
- Customer Service
- Preventive Maintenance
- Emergency Management
- Equipment Setup
- Conflict resolution
- Bilingual English & Spanish
- Sharp problem solver
- Work Ethics
- Multi-tasking
- Military Etiquette
- Troubleshooting
- Computer/ Radio System Maintenance
- Confidential Security Clearance
- Customer Account Management
- Delivery Scheduling
- Delivery Instruction Verification
Timeline
25U- Signal Operation Support Specialist
United States Army (Active Duty)
10.2021 - 05.2024
Director of Security
Allied University
05.2019 - 09.2021
Security Supervisor
Allied University
08.2018 - 05.2019
Uber/Lyft Partner
Uber/ Lyft
01.2018 - 07.2018
Bilingual Advance Tech Support / Customer Service
AT&T
06.2014 - 12.2017
Command Center Security / Gatehouse
US Security
09.2012 - 06.2014
A.S. - Criminal Justice
Everest Institute
CDL Class A -
The CDL School