Your Name
Chicago,IL
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
14
14
years of professional experience
Work History
Sales Representative
Iron Mountain
03.2017 - Current
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
Rideshare Driver
Uber
Chicago
10.2015 - Current
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Followed company guidelines and policies when interacting with passengers.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Adhered to all safety regulations and traffic laws while driving.
Assistant Supervisor
Footlocker
01.2010 - 01.2016
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Evaluated employee performance and coached and trained to improve weak areas.
- Worked with management team to implement proper division of responsibilities.
- Submitted documentation and reports to upper management.
Education
Bachelor of Arts - Business Administration
Ball So Hard University
05.2023
Skills
- Microsoft Office
- Product Management and Pricing
- IBM Notes
- Adobe Systems Adobe Creative Cloud
- Energy and Physical Stamina
- Eclipse IDE
- Negotiation Tactics
- Ability to Lift 40 Pounds
- Speaking
- Coordination
Football, Anime, 90s R&B
I love playing & watching football along with Japanese culture. I have a passion for music 90s R&B is one of the best era's of music
Timeline
Sales Representative
Iron Mountain
03.2017 - Current
Rideshare Driver
Uber
10.2015 - Current
Assistant Supervisor
Footlocker
01.2010 - 01.2016
Bachelor of Arts - Business Administration
Ball So Hard University