Tony Caudill
Rock Island,Illinois
Summary
Highly experienced store leader, known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
20
20
years of professional experience
Work History
Sales Associate
Slumberland Furniture
Moline, IL
11.2021 - Current
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
City Carrier Assistant
United States Postal Service, USPS
Davenport, IA
08.2021 - 10.2021
- Planned and cased mail in sequence of delivery for designated route.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Operated vehicles and equipment to transport packages and mail pieces.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
Store Manager
GameStop
Muscatine, IA
02.2011 - 05.2021
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates on product knowledge by using wide variety of training tools.
Personal Banker
Wells Fargo
Rock Island, IL
01.2010 - 02.2011
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Promoted financial products by maintaining excellent service offering knowledge.
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
- Presented new and additional products and services to existing customers.
- Answered customer questions and explained available services such as deposit accounts, bonds and securities.
Store Manager
Game Crazy
Moline, IL
09.2001 - 01.2010
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Education
High School Diploma -
Rock Island High School
Rock Island, IL04.2003
Skills
- Stocking and replenishing
- Sales trends
- Cash register operation
- Merchandising understanding
- Point of sale operation
- Sales training
- Adapt to diverse groups
- Social perceptiveness
- Sales expertise
- Cash Handling
- Excellent people skills
- Product promotions
- Professional demeanor
- Exceptional customer service
- Problem-solving skills
Timeline
Sales Associate
Slumberland Furniture
11.2021 - Current
City Carrier Assistant
United States Postal Service, USPS
08.2021 - 10.2021
Store Manager
GameStop
02.2011 - 05.2021
Personal Banker
Wells Fargo
01.2010 - 02.2011
Store Manager
Game Crazy
09.2001 - 01.2010
High School Diploma -
Rock Island High School