Amanda Cunico

• Engage guests and educate customers on select craft beers through a guided tasting of available drafts.

• Use the guide of FIFO to ensure cooler is stocked for shift and up to date with current draft and can selection.

• Lead customers through a tour of our brewing facilities, sharing our history and answering questions related to the brewing process.

• Promote the Naked Dove brand while working several tasting events, emphasizing on brand awareness and knowledge of our products to create future and return patrons.

· Program personalized databases for Toast POS system for new customers.

· Provide customers with a smooth transition from their previous existing POS system to Toast with onsite staff and management training.

· Complete service and technical support calls for all existing clients.

• Created an online buying experience for customers to purchase retail items and gift cards. Maintained inventory and upkeep of online store.

• Directed and supervised staff during peak business hours to create a great customer experience.

• Utilized my passion and knowledge of craft beer to suggest beer choices to patrons.

• Provided entertaining and educational brewery tours describing the brewing process and sharing facts

about the brewery.

• Supervised a diverse team of over 20 brewery staff members, while also managing the dining room, tasting room, and administrative responsibilities.

• Orchestrated all social functions including private parties, live music and tasting events.

• Managed ordering of food, supplies, and beverages, as well as inventory control and auditing of

stockroom.

• Schedule and direct staff in daily work assignments to maximize productivity and minimize labor costs.

• Administer payroll on a weekly basis.

• Negotiate with various suppliers and vendors to guarantee the restaurant obtains the best prices and quality product.

• Conduct all interviews and manage complete hiring process.

• Developed a training program to ensure maximum productivity and efficiency from newly hired staff.

• Transitioned our craft beer selection to many New York State breweries to support local businesses.

Lead Server

· In charge of closing the dining room and confirm all closing side work was completed by employees.

· Provided excellent customer service through a personal repertoire, leading to higher sales and returning customers.

· Conducted training for new front-of-the-house employees on restaurant protocols, guest service expectations, and proper food handling.

Food Preparations Supervisor

• Successfully structured a daily tasks list by using customer projection numbers, guaranteeing the kitchen staff to have what they need for dinner service.

• Supervised and instructed staff to make sure the kitchen operated efficiently.

• Collected daily stock of all food and supplies to minimize waste.