Briana Sanders
Medical Coder/ LPN
Detroit,MI
Summary
Experienced with event setup, coordination, and participant assistance, ensuring smooth and efficient operations. Utilizes strong organizational and communication skills to handle dynamic and fast-paced environments. Track record of effectively collaborating with team members and providing exceptional support to enhance event success.
Overview
12
12
years of professional experience
Work History
Event Staff Member
Blue Crew
05.2025 - Current
- Welcomed guests to events, checked invitations, and oversaw proper seating.
- Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.
- Provided exceptional customer service to all guests and escalated concerns where needed.
External Resource Support
MCI
01.2025 - 05.2025
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Case Manager
MMC Group
09.2023 - 01.2025
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Maintained up-to-date knowledge of coding guidelines and regulations, ensuring compliance across all coding activities.
- Coded APV charts at rate of 25+ per hour.
- Enhanced revenue cycle management by identifying under-coded services and submitting accurate claims for reimbursement.
Patient Support Advocate
Broad-Path
11.2021 - 07.2023
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Supported timely claims processing by submitting accurate and complete documentation to insurance companies.
- Answered phone calls and messages for over 100+ medical facility, scheduling appointments, and handling patient inquiries.
- Utilized advanced knowledge of anatomy, physiology, and medical terminology to accurately assign codes for complex or rare diagnoses and procedures.
Stocking Associate
Meijer
01.2019 - 02.2023
- Performed inventory control, such as counting, and stocking merchandise.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Answered customer questions and provided detailed product information.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
Customer Service Representative
Kapstone Services, DTE Energy
04.2018 - 01.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Senior Data Analyst
Quicken Loans
06.2015 - 03.2018
- Played a key role in transitioning the department to a paperless environment, eliminating manual data entry tasks and significantly reducing errors.
- Identified opportunities for automation within the existing workflow system, resulting in increased efficiency across the board.
- Handled highly sensitive client accounts with care, ensuring all required documentation was processed accurately and securely stored in accordance with company policies.
- Maintained files, records, and chronologies of entry activities.
- Verified data files prior to entry to maintain high data accuracy.
Team Lead
Toys R Us
04.2013 - 06.2015
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained and mentored over 30+ new personnel hired to fulfill various roles.
Education
High School Diploma -
Allen Academy
Detroit, United States 05.2001 -
Skills
Microsoft Office Suite
HTML and CSS
SAP
Zendesk
Complaint resolution
Data entry
Customer relationship management (CRM)
HCPCS level II mastery
Insurance coding (ICD-9 and CPT)
Staff management
Problem-solving abilities
Timeline
Event Staff Member
Blue Crew
05.2025 - Current
External Resource Support
MCI
01.2025 - 05.2025
Case Manager
MMC Group
09.2023 - 01.2025
Patient Support Advocate
Broad-Path
11.2021 - 07.2023
Stocking Associate
Meijer
01.2019 - 02.2023
Customer Service Representative
Kapstone Services, DTE Energy
04.2018 - 01.2019
Senior Data Analyst
Quicken Loans
06.2015 - 03.2018
Team Lead
Toys R Us
04.2013 - 06.2015
High School Diploma -
Allen Academy
05.2001 -
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