Breanna Walls
Tulsa,OK
Summary
I am a detail-oriented team player with strong a positive attitude, 5 years of customer service background, with the passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and reliable, and eager to secure entry-level position. The willingness to take on added responsibilities to meet team goals to seek and maintain a full-time position.
Overview
7
7
years of professional experience
Work History
Event Staff Member
LGC Hospitality Staffing
01.2022 - 11.2023
- Enhanced event attendee experience by providing excellent customer service and addressing any concerns.
- Assisted in the successful execution of events by setting up and breaking down equipment, signage, and decorations.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Welcomed guests to events, checked invitations, and oversaw proper seating.
- Supported catering staff in providing quality food service for guests during events, maintaining cleanliness and organization.
- Maintained clean facilities throughout events, contributing to overall guest satisfaction levels.
Park Staff Member
The Gathering Place
04.2018 - 08.2021
- Enhanced visitor experience by providing exceptional customer service and timely assistance.
- Maintained park cleanliness for an inviting atmosphere, performing routine maintenance tasks such as trash removal and restroom upkeep.
- Improved park safety through regular inspections of playground equipment, identifying potential hazards and addressing issues promptly.
- Provided informative guided tours to visitors, highlighting key points of interest within the park.
- Collaborated with fellow staff members to ensure smooth daily operations, fostering a positive team environment.
- Cleaned trash from the park grounds, the public restrooms, restocked bathroom tissues, making sure the bathroom environment stayed clean and stocked for guests.
Customer Service Representative
West Call Center
09.2016 - 02.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Updated account information to maintain customer records.
Education
Have Not Finished - Criminal Justice
Tulsa Community College
Tulsa, OKMedical - Medical Assisting
Platt College
Tulsa, OK06.2020
High School Diploma -
Daniel Webster High School
Tulsa, OK08.2013
Skills
- Live chat support
- Microsoft Office Suite
- Money handling abilities
- Retail store support
- Data Entry
- Customer Relations
- Microsoft PowerPoint
- Order Fulfillment
- Shipping procedures understanding
- Microsoft Excel
- Computer Proficiency
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteRemoteImportant To Me
Team Building / Company RetreatsCareer advancementWork-life balance401k matchHealthcare benefitsTimeline
Event Staff Member
LGC Hospitality Staffing
01.2022 - 11.2023
Park Staff Member
The Gathering Place
04.2018 - 08.2021
Customer Service Representative
West Call Center
09.2016 - 02.2018
Have Not Finished - Criminal Justice
Tulsa Community College
Medical - Medical Assisting
Platt College
High School Diploma -
Daniel Webster High School
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