Breanna Walls
Tulsa,OK
Summary
I am a detail-oriented team player with strong a positive attitude, 5 years of customer service background, with the passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and reliable, and eager to secure entry-level position. The willingness to take on added responsibilities to meet team goals to seek and maintain a full-time position.
Overview
7
7
years of professional experience
Work History
Event Staff Member
LGC Hospitality Staffing
Tulsa, OK
01.2022 - 11.2023
- Enhanced event attendee experience by providing excellent customer service and addressing any concerns.
- Assisted in the successful execution of events by setting up and breaking down equipment, signage, and decorations.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Welcomed guests to events, checked invitations, and oversaw proper seating.
- Supported catering staff in providing quality food service for guests during events, maintaining cleanliness and organization.
- Maintained clean facilities throughout events, contributing to overall guest satisfaction levels.
Park Staff Member
The Gathering Place
Tulsa, Ok
04.2018 - 08.2021
- Enhanced visitor experience by providing exceptional customer service and timely assistance.
- Maintained park cleanliness for an inviting atmosphere, performing routine maintenance tasks such as trash removal and restroom upkeep.
- Improved park safety through regular inspections of playground equipment, identifying potential hazards and addressing issues promptly.
- Provided informative guided tours to visitors, highlighting key points of interest within the park.
- Collaborated with fellow staff members to ensure smooth daily operations, fostering a positive team environment.
- Cleaned trash from the park grounds, the public restrooms, restocked bathroom tissues, making sure the bathroom environment stayed clean and stocked for guests.
Customer Service Representative
West Call Center
Tulsa, OK
09.2016 - 02.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Updated account information to maintain customer records.
Education
Have Not Finished - Criminal Justice
Tulsa Community College
Tulsa, OKMedical - Medical Assisting
Platt College
Tulsa, OK06.2020
High School Diploma -
Daniel Webster High School
Tulsa, OK08.2013
Skills
- Live chat support
- Microsoft Office Suite
- Money handling abilities
- Retail store support
- Data Entry
- Customer Relations
- Microsoft PowerPoint
- Order Fulfillment
- Shipping procedures understanding
- Microsoft Excel
- Computer Proficiency
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteRemoteImportant To Me
Team Building / Company RetreatsCareer advancementWork-life balance401k matchHealthcare benefitsTimeline
Event Staff Member
LGC Hospitality Staffing
01.2022 - 11.2023
Park Staff Member
The Gathering Place
04.2018 - 08.2021
Customer Service Representative
West Call Center
09.2016 - 02.2018
Have Not Finished - Criminal Justice
Tulsa Community College
Medical - Medical Assisting
Platt College
High School Diploma -
Daniel Webster High School